Introduction

EmbossingStore is the leader for top quality, beautifully embossed stationery, napkins and guest towels, which will make a lasting impression upon those who see and receive it. We ensure that all products are made in a timely manner and with great attention to detail. The materials are reviewed on a regular basis & must meet strict quality guidelines.

Payment Policy

We accept PayPal.

Shipping Policy

Since the items are personalized, billing is completed at time of placing the order. All items will ship within approximately 3 business days of the approved payment transaction. A business day is considered to be Monday through Friday and does not include holidays. As soon as your order ships, tracking information will be sent to the email address used during check-out. If you do not receive the order within 2 weeks after placement, you must contact us via email: cs [!at] EmbossingStore.com. We cannot be held responsible for lost orders that are more than 15 days old. We ship to the contiguous 48 United States. Ground shipments will be sent via either Fed Ex Ground/Home delivery or USPS Priority Mail. The shipping carriers do not require a delivery signature so if you are generally not home during the day, we suggest shipping to your place of employment or another address where someone is available to receive the delivery. If no one is available at the address provided, we cannot be responsible for damage or theft that occurs after the carrier has left the package. Also important: the shipping carriers do not guarantee delivery dates for ground shipments. If your order is time sensitive, we suggest upgrading to 2-day air (this option is available during checkout). If the carrier determines the address to be incorrect or not suitable for leaving the package unattended, we cannot be responsible if the package is then returned to us. In order to reship the package to you, additional shipping charges will be applied. Shipments to Hawaii, Alaska, military addresses & P.O. Boxes will be sent via USPS Priority Mail. Shipments via an expedited method such as 2-Day Air and Next Day Air will be sent via Fed Ex Express and the appropriate charges will apply. Please note that expedited shipping only affects how quickly the order is delivered; it does not expedite production time. In the unlikey event that your order arrives damaged, please keep all of the original packaging materials and notify us within 2 days of receiving the order. The notification should be made in writing and sent via email to: customerservice [!at] EmbossingStore.com; please include as much detail as possible. We will contact the carrier to arrange for an inspection of the damage; they have 30 days to complete the review process.

Refund & Exchange Policy

Since each item is made to order, there are no returns, cancellations or exchanges on personalized items unless the error was our mistake. We strive to provide our customers with the utmost quality and accuracy. If an error was made on our part, we will replace the item at no additional charge, provided that the error is reported to us within 10 days of receiving the order. The notification should be made in writing and sent via email to: cs [!at] EmbossingStore.com.

Other Policies

TIPS TO REMEMBER WHEN ORDERING We make every effort to represent our products as accurately as possible through the images shown on this website. However, due to many different monitor settings on individual computers and different light sources, these sample colors may vary slightly from the actual color. All of the stationery papers are acid free and contain at least 30% post consumer waste. For the products that include envelopes, they will be in the matching paper color. The weight of the paper varies depending on the paper color chosen. The thickest paper is available in snow white and creamy eggshell at 110lb. cover weight; the other colors are 100lb. cover weight. In general, the font size shown on the sample image will be the same size used to typeset your order. However, longer names may emboss in a smaller size than shorter names. The names embossed on each item are adjusted to fit the proportions of that item. SPECIAL REQUESTS Our goal is to enable you to create an item that brings delight to all. If you are not happy with the selection as shown, please give us the chance to work with you in creating that perfect embossed product. For example, if you saw an item somewhere else, but you prefer our superior embossing quality, variety of colors & exceptional customer service, please provide all the details about where & what you saw & we will try to match it. We can also mix lettering styles; for example, if you like what is shown on a fold note but want it on a flat card, we can do it! To utilize this service, send email to cs [!at] EmbossingStore.com.

Contact Information

cs@embossingstore.com

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