ceations by ellielou's Policies
Hi! My name is Elsie and I'm a skilled seamstress and artisan who works with fibers and fabrics. Just about everything I make is OOAK . There are far too many fabrics & embellishment techniques I want to try out. And since I buy many of my supplies in small quantities, it's almost impossible for me to mass-produce. That being said, I do offer custom services. If you see something you like but would rather have it in a different flavor, give me a shout. Or if you have an idea of something you'd like to have made, I'll work with you to get that creation just the way you want it. I thrive on challenges. Int he meantime, have fun browsing and don't hesitate to contact me for any reason.
At this time I only accept PayPal for payment. You do not need a PayPal account in order to use PayPal services. PayPal will allow you to pay with your chosen credit or debit card, which clears almost immediately. Please be advised that eChecks can take 3-5 days to clear.
I ship within 1-2 business days of receipt of payment (this is approximately the time it takes for your funds to clear). Unless otherwise requested, I will ship the least expensive way possible. I will send you an email letting you know as soon as your package ships with tracking info. Orders received after 5:00 PM. EST will be processed the next business day. If you want your package shipped another way (USPS Priority, FedEx, UPS, etc.) , please contact me prior to placing your order so I can re-calculate your shipping charges.
Refund & Exchange Policy
It’s very important to me that you are 100% satisfied with your merchandise. If, for some reason the product does not meet your expectations upon arrival, you have 7 days from the date of receipt to return your unused merchandise for a prompt refund of the purchase price of the item, including any MD state taxes paid, but excluding the shipping fee. Shipping fees will be refunded if there is a problem with product.