Ellison's Organics's Policies
Welcome! You have found THE place for handmade organic and natural bath, body and nail products. My products are fun to use and and good for your body. I use organic oils, herbs and colorants at every opportunity, and certified sustainable palm oil. Every product you see in my shop is made by me and only me, in the USA. To get Shop Updates and Special Deals: ► Follow EO on Twitter: twitter.com/ellisonsorganic ► Follow EO on Instagram: instagram.com/ellisonsorganics ► Like EO on Facebook: https://www.facebook.com/EllisonsOrganics ► Sign up for the Newsletter: http://eepurl.com/H6lmz ► Follow the blog: http://ellisonsorganics.wordpress.com/
Payment is due immediately upon purchase. PayPal and credit cards are accepted directly through etsy. If you need to cancel an order, please contact me as soon as possible and if it hasn't been made I will cancel it for you. Please note that custom orders are not able to be cancelled.
I will ship all ready-made items within three business days after payment is received - usually sooner. Made-to-order items will ship within 5 days of payment unless otherwise specified - again, usually much sooner. International shipping is available! Please contact me if you don't see it offered for a product you are interested in purchasing. Please note that the full value of the products will be declared on all customs forms. If any additional customs fees are added, these are the sole responsibility of the buyer. I do not provide refunds if your item is lost in the mail or misdelivered by USPS or any other carrier, or stopped at customs, so please keep that in mind before you order and be aware of your country's customs/import policies.
Refund & Exchange Policy
Due to the personal nature of bath and beauty products we are not able to accept returns at this time. However, if you have a concern with a product you have ordered, please contact me and I will do my best to resolve any situation to your satisfaction. International Purchasers Only: Under the EU’s previous distance-selling laws, buyers had the right to return certain products within seven days for any reason. The new regulations expand the return window to 14 days after receipt of the goods. Within that time frame, buyers can change their minds and return products without providing a reason. This rule does NOT apply to custom-made products. Buyers bear the shipping cost related to returning goods. Shipping costs will not be refunded. See a sample return form here: https://etsy1.app.box.com/s/gaow2mrx67khgbqlqk9p
If you are interested in a bulk and/or custom order, please contact me! I am happy to work with you to provide products to make your wedding, birthday party or other special event memorable. If you are a blogger looking to review items, please send me an email with the subject of “Blogger looking to review”. Please include in the link to your blog and any other page you post reviews on, and your stats. FAQs: Q.Are your nail lacquers organic? A. My nail lacquers are ALL 3-free, which means they do not contain harmful formaldehyde, toluene, or DBP. My matte lacquers are 5-free, and do not contain formaldehyde, toluene, DBP, formaldehyde resin or camphor. Additionally, many of Ellison's Organics' lacquers are colored with natural micas, pigments and oxides and most are VEGAN. Since my lacquers do still contain chemicals, they can not be labeled as organic. Q: Are your products safe for my skin? A: All of my products are carefully formulated with the finest ingredients to cleanse and nourish your skin. If you have a particular allergy, I'm sure you are already careful about what you put on your skin, so please read the ingredients for each product if you have a concern. Note that some of my products are made with Almond Oil, so you may want to choose an alternate product if you have a nut allergy or request a custom order. Q: Are your soaps, bath teas, etc. organic? A: Yes! At every opportunity I use organic essential oils, organic herbs, organic base oils (such as organic coconut oil, organic shea butter and organic mango butter), and natural colorants. Some products are not available in a certified organic form or are cost-prohibitive. In these cases I always use the closest-to-nature products available, and I will always note whether an ingredient is organic or not. My soaps are made using organic oils. Q: Why should I buy from you? A: When you purchase from Ellison's Organics you are protecting yourself, your family and your friends from harsh chemicals and additives that are predominant in the mass market today. Every product is made by hand, by me, in small batches, ensuring the highest quality control. I do this because it is a passion to make high quality natural and organic products available to everyone. Take care of yourself and your family and buy the best - you deserve it.