EcoEngel Designs's Policies
Welcome to Engelfelt! This is the place to shop for unique,high quality items made from fibers that reflect my philosophy to use sustainable raw or repurposed materials from as natural a source as I can find. I buy most of my yarns and roving from local artisans and etsy sellers who hand-card, hand-dye and hand spin their own fibers...many even raise their own sheep,goats, or alpacas. If organic is available, I will often choose that option when purchasing any raw materials. My own special blended handmade soap is made for sensitive skin. I use no articificial coloring or preservatives. My felted goat milk soaps use soap handmade by an amazing woman who uses milk from her own goats, with very gentle natural scents. All items made in my pet-free, smoke free home Payment Payment by PayPal is due within 48 hours. Note that you can also pay via credit card through Paypal, without setting up an account.If there is no contact from buyer after two days have passed, the item will be re-listed. Items will be shipped after payment is received. Shipping I ship USPS first class mail, through Paypal. Contact me for an upgrade to Priority, if you need it faster. Ready to ship items go out within 48 hours of purchase, Monday through Friday. Made to Order items will ship within one week in most cases. International buyers are responsible for customs charges and import regulations in their own country. Refunds Communicate with me as soon as possible if there's a problem. My customers are very important to me!
Refund & Exchange Policy