Duvet Darlings's Policies
Welcome to Duvet Darlings, your shop for high-quality nursery bedding, crib sheets, cuddly blankets, boppy covers and more. All items are handcrafted, made-to-order, custom pieces. Great care and attention to detail goes into each and every piece. Accordingly, the current production time is 5 weeks. There is something so special in being able to commissioning custom bedding items for your little darling and we are so happy to be a part of that process. It is truly our passion to create high quality bedding items for all the little darlings out there during the most cherished moments of their life! ***CURRENT PRODUCTION TIME**** 5 weeks
We accept PayPal. PayPal accepts all major credit cards and you do not need to have a PayPal account to pay with a credit card. Please make sure the address you have in PayPal is up to date, as that is where the item will be sent. We ask that payment be made within 48 hours please, otherwise we will cancel your order for non-payment. We will send out your purchase after payment has cleared.
Orders are shipped via USPS and include delivery confirmation. The items in our store are handcrafted, made-to-order, custom pieces. Great care and attention to detail goes into every piece we create. Please refer to the home page for the most up-to-date production times. If you order items that are marked "Ready to Ship" along with custom items, We will wait to ship all items together. If you would like items shipped separately, please let us know and we can adjust the shipping costs accordingly. We cannot be held responsible for items lost in the mail if insurance is not purchased. If you would like to purchase insurance, please let us know and I will adjust the shipping costs. We are not responsible for lost or stolen packages. If you desire you can purchase insurance at an additional charge, the USPS rates are as follows: $0.01 to $50 = $1.95 $50.01 to $100 = $2.45 $100.01 to $200 = $3.05 $200.01 to $300 = $5.10 $300.01 to $400 = $6.25 $400.01 to $500 = $7.40 Unfortunately, we are not responsible for damage incurred during shipping and do recommend insurance. Due to the shop's volume, and the nature of custom orders, We are unable to process any rush orders. Please be sure to reference the current shipping timeframe outlined on the homepage. We are, however, happy to expedited the shipping once your item is complete, so that the package arrives at your doorstep faster. If you would like expedited shipping please contact us and we can adjust the shipping costs accordingly. Please note that shipping charges are not just the cost of postage, but also the expenses to cover packaging and supplies. Please note that international buyers are responsible for any and all duties and customs charges that may be incurred in your home country. If your order is a gift shipped directly to the recipient, We are happy to include a gift note.
Refund & Exchange Policy
Our goal is to provide quality items that you will love. If there is ever a problem with your item, please contact us so that we may promptly resolve the issue. We offer a 100% satisfaction guarantee on all non-personalized items. If a non-personalized item does not meet your expectations, please contact us immediately (within 7 days of delivery). We will happily work with you so that we can find a solution together. We will exchange or refund your purchase amount, less shipping, in exchange for the product in its original condition. Given the personalized nature of custom order; custom orders are non-returnable. Please note fabric color may appear differently on individual computer screens. Swatches are a simple, and cost effective, way to ensure that the fabric meets your color and texture requirements, and is the best way to prevent being unhappy with your order upon delivery. We offer swatches of all of our fabrics. Please contact us to set up a listing for your desired swatches.
CUSTOM ORDERS: We would be delighted to do a custom order. Please feel free to contact us with what you have in mind. ITEM CARE: For best results wash cold, delicate cycle and hang to dry. If your item contains minky fabric, do not iron the minky; as it will remove the dots! RUSH ORDERS: Due to the shop's volume, and the nature of custom orders, We are unable to process any rush orders. Please be sure to reference the current shipping timeframe outlined on the homepage. PACKAGING / GIFT OPTIONS: Each item is packaged for gift presentation with tissue paper, store tag and fabric ribbon. Care instructions are included. If you are sending any item as a gift and would like a free gift note included, please include the wording for the gift note in the “Notes to Seller” section upon payment CONVOS: We try our best to answer all convos each day, but it can be up to 48 hours before we respond. We are closed on Saturday and Sunday, so all convos received over the weekend will be answered on the following Monday. Also, since it is more difficult to sync up order specifications sent via the convo feature, it is best to provide all your order information in the “Notes to Seller” section when you check out. PLEASE NOTE: All items are handcrafted, so no two items are identical. Please allow for slight variances in embroidery and pattern placement. WHOLESALE: We try to maintain an ample stock of fabric but as many items are unique to a certain fabric or type of material we may not be able to always reproduce or mass produce items.
We can be reached at email@example.com. We try our best to answer all convos each day, but it can be up to 48 hours before we respond. We are closed on Saturday and Sunday, so all convos received over the weekend will be answered on the following Monday. Also, since it is more difficult to sync up order specifications sent via the convo feature, it is best to provide all your order information when you check out.