Duke & Fox's Policies
Our items are handmade with care and quality materials. Please allow 1-2 weeks for production prior to shipping. Please make sure you specify the following at checkout: Name, Number, Thread Color, and Font (any information not provided may cause delay of your order. We do not confirm information provided so please make sure it is correct when you submit it. Please check out size chart to ensure you pick the correct size. We do not refund or exchange personalized items unless it is a defect on our part.
No refunds or exchanges on personalized items.
Items will ship within 1-2 weeks after production time. Weight depending all packages will ship via USPS 1st class or priority and typically takes less than a week to arrive once shipped. We cannot be held responsible for delays caused with USPS, but please let us know and we help to resolve an issue if there is one.
Refund & Exchange Policy
Refund and exchanges are not permitted for personalized items. Items that are not personalized can be exchanged within a 2 week (10 businesss day) time frame.
Please keep in mind each item is made to order.
Any Questions? Contact us at email@example.com at 276-525-0103