Dreams and Elements's Policies
Dear Customer, welcome to my shop! Here you will find beautiful artisan beads, jewelry and other components made with great pride and lots of love!
I require all payments to be made through Paypal or Direct Checkout only. Custom orders: 100% retainer fee must be paid in advance, order minimum s $20
Please make sure you have correct address on file! I will not be responsible if you have old or wrong address. I ship Worldwide with First Class Mail. Heavy packages are shipped with Priority Mai and additional shipping fees may apply. All items are handmade and shipped from Granger, IN, USA. Handling time usually is 1-3 business days for ready-to-ship items and up to 2 weeks on custom and Made-To-Order items. I always include tracking number, but for International packages there is shipping/delivery confirmation only. Please, note that with International shipping some countries require VAT/customs fees and these fees are be buyer's responsibility, not seller's. *** After package is shipped, I have no control how long it will take for package to arrive. Please, note that tracking number is actual proof of delivery and if tracking says that package was delivered but you did not see the package, at that point you need to contact your local post office ASAP.
Refund & Exchange Policy
General: I try to do my best with inspecting items before shipping and packaging them in a secure way, but if something happens during shipping, or if you are unhappy with your item, please contact me ASAP and I will be happy to resolve the issue. In details: All sales are final. If you have flaw-related issues with your item, it can be repaired by me free of charge or exchanged for the item of same or lesser value (no refunds will be given on item that costs less). I take great pride with my handmade designs and always make sure that they are the highest quality. If item happens to break on it's own (which is unlikely), please let me know right away. Please note that if you break your item, for example, by jamming it in the door, dropping from 13th floor, intentionally scratch them with something sharp or do any other similar intentional or unintentional damage, my policies may not approve your item to be exchanged. Custom Orders: Please, note that no refunds and exchanges are given on finalized and approved custom orders, so make sure that you describe your custom request properly. After we discussed your order, I made it, sent you pictures and you 100% approve your item before it's shipped, I may not be able to accept and review complaints about size/color/texture etc. after it's delivered. Exception can be made only if item has flaws or was damaged during shipping and you should let me know about your issues immediately within 48 hours after you received the item and you are required to provide clear photographs of the item with issues. If there is a problem with your purchased item, I require documented proof of it. Please when you contact me, make sure to include clear photographs of your item/s so I can see what issues are and then we can work things out. I frequently check my inbox, so expect a reply from me within 1 business day. ***If you are approved to exchange the item, please note that return postage is payable by the buyer and all approved items must be returned in good order and condition within 7 days of receipt, in original packaging **** I will review each case individually and will do my best to resolve the matter in a fair way. It is very important to me that my customers to remain happy.
Feel free to contact me about custom orders. Please note that custom orders cost more than regular items in my shop and required minimum is $20, also 100% retainer fee must be paid in advance. For buyer and seller protection, I handle all transactions and correspondence through Etsy only, no outside correspondence or transactions permitted. All prices for every listing in my shop are firm and not negotiable. If you are interested in buying bulk (more than 20 items at once), discounts are negotiable. Please contact me to discuss this matter.