Doug's Rustic's's Policies
Thank you for your interest in one of my products. I strive to build the best product I can using only solid woods and quality components to produce a product that is made to last a lifetime of use. If it's a custom piece you're after, I can work with you to create that perfect piece. So it's a big help to me if you have as much information about what you're looking to achieve, thus the easier the process will be.
My preferred payment method is thru PayPal at check-out. Most items are 100% payment at time of ordering. For some larger custom items, payment terms will be discussed during the design process. Deadlines are always tried to be met, but I'm a one man shop and at times I get more orders and meeting the time frames listed in the item descriptions are hard to keep, I will try to inform you of any delays in the build/delivery process. Mass residents an added 6.25% sales tax will be added. Cancellations for custom ordered pieces, a 10% fee will be assed. This is a fair fee for my time involved in the design process. All others are 100% return.
For larger items shipping is by UPS ground and a received signature is required. I have a once a week scheduled pick-up, Mondays, so the item may miss the listed date to the next Monday. Smaller items are shipped by USPS, typically priority mail.
Refund & Exchange Policy
Cancellations for custom ordered pieces, a 10% fee will be assed. This is a fair fee for my time involved in the design process. All others are 100% return.