didditbanks Handmade wooden money banks's Policies
We try to be very accommodating with our order process and payment process. We usually will email or text you a picture of the completed bank with the personalization before we ship it. We want you to love the bank. PLease read below.
Payments must clear within 7 business days. If the payment doesn’t clear, I will cancel the order If you decide to cancel your order, please contact me within 48 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
Preferred Shipping Provider: USPS Priority Mail. We ship only within the USA. Shipping occurs Monday – Friday. Payment must be cleared prior to shipping. No exceptions
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating may not be possible.
Bank Turnaround: If we have the bank in stock with the color scheme you want (usually we will indicate which ones are in stock) we will personalize it and send it out within 3 business days. Banks being made with your color scheme will be created and shipped out approximately 14 to 16 days. Before we ship it out we will email or text you a picture of the bank to make sure you love it. Rush Product Options: If you would like to receive any of my products sooner than the 10-12 day lead time period, please email me at email@example.com. Rush orders cannot be guaranteed, but depending on current work load, we will see what we can accommodate.
You can contact us at firstname.lastname@example.org, or landline number 67863333985.