Cutie Handmade's Policies
Hello Welcome to Cutie Handmade Our goal is to provide you with high end quality products you will love and adore. We want your shopping experience to be enjoyable.
PAYMENT OPTIONS: We accept payments through PAYPAL. Once payment has been cleared, the inventory will be released. ORDER PROCESSING: After we have received cleared payment, we will process your purchase(s) within 1-5 business days. We understand our customers very well that they want to receive their products as soon as they have settled their payment. This is why we will try our best to make sure this step can be completed in timely manner. We also place much effort in packaging our order so as to make sure your products are shipped with maximum protection.
SHIPPING: At present we ship only in the UNITED STATES. ALL items are shipped via USPS FIRST CLASS, PRIORITY OR MEDIA MAIL with TRACKING NUMBERS. The MERCHANDISE is INSURED. You will be provided a TRACKING NUMBER, so that you will know what day to expect the arrival of your item. NORTH CAROLINA RESIDENTS: are required to pay 7.5% State Tax. PRODUCTS: Products $50.00 and over FREE SHIPPING. COMBINED SHIPPING: We will do combined shipping for multiple items. Once the box is packaged with all your items we will email you to let you know what the shipping cost will be and then make the adjustment on your invoice. You must be the age of 18 or have permission from parents, to purchase products from our store. FINAL SALES: All sales are final on HANDMADE PAPER GOODS ** USED PRODUCTS ** SEWING PATTERNS.
Refund & Exchange Policy
RETURNS AND EXCHANGE: After receiving the item, contact seller within 7 business days from date of purchase. Refund will be given - 30 days Money back guarantee as long as the product is returned in the same condition when shipped. We will refund the cost of the product (shipping not included). Buyer pays return shipping cost. If you do not absolutely love it, we’ll take it back.
PRIVACY RIGHTS: We respect your right to privacy and your desire for a secure online shopping experience. No information obtained from our customers is shared with any third party companies. All information is held in the strictest confidence. We do not send bulk email or make unsolicited telephone calls.
Click on any item and use the ASK SELLER A QUESTION BUTTON. Please allow 12-24 hours for email response. We may be closed during long holidays, such as the Easter and Christmas, so please allow more time if you attempt to contact us during those periods. If you do not get a response from us via email after 24 hours, PLEASE CHECK YOUR SPAM SETTINGS, because we will answer all emails from our new and returned Customers. If your inquiry is related to your order, please make sure you include your order number or item number in your message. We are unable to answer questions without some point of reference. Thank you very much!