Crescent Moon Creations's Policies
PAYMENT + Payment is expected within 7 days. + We prefer PayPal, but we also accept Money Orders FROM THE USA ONLY. Canadian orders must be paid by PayPal in US funds. + If you would rather pay by CC over the phone, I can process through Square. Please email me so I can prepare your order-
SHIPPING: + All shipping is by USPS. + We ship Monday through Saturday, after confirmed/cleared payment. + Orders are generally shipped 2 business days; any extended delay will be communicated to you immediately. + Tracking is included in standard shipping charges. + Shipping insurance is NOT included in standard shipping charges. + If you require insurance, expedited or overnight shipping, please contact us for exact charges. + Orders totaling over $50(US) before shipping will be automatically upgraded to Priority shipping with insurance and delivery confirmation at no additional charge. INTERNATIONAL (non-North America): + Please contact us for exact shipping charges and approximate delivery times before ordering. + International orders must be paid by PayPal in US funds. + Buyer is responsible for any duties, tariffs, or VAT that may be levied by their country's customs office. Please consult your local post office or government tax office.
Refund & Exchange Policy
EXCHANGES: + At this time we only accept exchanges - - within 7 days of receipt; - if the item you purchased was not the item you received; - if the item was damaged in shipping. Please send us photos of the condition it arrived in. + If this is the case, we will refund your shipping charges for shipping back to us and re-ship the item when we receive the original merchandise. If you are in a hurry, we can re-charge you for the item and ship it immediately, then refund the charges when we receive the damaged item. RETURNS: + At this time we only accept returns - - within 7 days of receipt; - in new, unused condition. + When we receive the merchandise in new condition, we will issue you a refund of your purchase price only, in the form in which it was paid.