Cre8ive Metal Designs's Policies
I temporarily changed my ship time to 1-2 weeks, but I am working overtime to ensure orders received on or before 16 Dec are delivered by Christmas, 25 Dec. Orders after that date will ship based on the normal 3-4 week schedule. If you need your order expedited, please send me a conversation with your request first. I will do all that I can to comply. We hope you can find everything you need. Cre8ive Metal Designs is focused on providing high-quality service and customer satisfaction - we will do everything we can to meet your expectations. With a variety of offerings to choose from, we're sure you'll be happy working with us. Please browse our shop, and feel free to contact us if you have any comments or questions not answered below.
Cre8ive Metal Designs accepts payments through Paypal services. Packages will NOT be sent until the payment has been received. If you are having issues with any aspect of the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs.
STANDARD ORDERS: The following shipping policy applies to all standard advertised sizes/colors. Please see “Custom Orders” for shipping and return policies specific to custom requested orders. I am working overtime to ensure orders received on or before 16 Dec are delivered by Christmas, 25 Dec. Orders after that date will ship based on the normal 3-4 week schedule. As a small business, shipping times may change. Please review the shipping time frames when ordering. All shipments will go out Priority Mail unless otherwise specified. CUSTOM ORDERS: The following policy applies to “Custom Orders” only and will require a Customer Order form or be listed/marked as a “Custom Order” in the title. Although all items are made to order and unique, a “Custom Order” form will be used for items based on sizes larger than the advertised art or new designs specifically requested by customers (requires additional design time). These orders may take longer than the standard handling period. The free shipping will not apply to items over 24” or international locations. The method of shipment and shipping cost will vary based on the customer’s location, time frame needed, and size of the piece. Larger sizes may require additional packaging and the use of non-USPS vendors. If the shipping address is different from the address provided through Etsy or PayPal, please contact the seller prior to payment. If the Etsy and PayPal addresses are different, and no special instruction has been provided, Cre8ive Metal Designs will send the order to the address provided through Etsy.
Refund & Exchange Policy
STANDARD ORDERS: HASSLE FREE RETURNS accepted, buyer has 14 days to return item(s) from date of receipt. Buyer pays all return shipping charges. Our goal is 100% satisfaction, so if there's a problem please contact me first! CUSTOM ORDERS: Returns are accepted for custom items as well within 14 days of receipt with the following conditions: buyer pays return shipping and seller retains a 25% restocking fee from the final refund. While our goal is 100% satisfaction, custom art pieces require more labor and care to produce and may take much longer to resell. We will continue to do whatever we can to satisfy and assist our customers, so please contact me first to resolve any issues!
Although the art starts from a computer-based design and plasma-cutting table, each piece is prepared and either painted or torched by hand. Every piece is unique.