Introduction

Thank you for choosing the Crafters Nook. My husband and I make all of the items we sell. We hope that they bring many years of enjoyment to you and your loved ones. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Our Facebook Page https://www.facebook.com/Acraftersnook

Payment Policy

Any special requests and/or questions must be worked out with the seller before you order. * * * * * * * * * * * * * We accept Paypal Payments.

Shipping Policy

** Domestic Shipping costs are for the lower 48 continental U.S. We can not ship to Alaska, Hawaii, APO/FPO/DPO or Internationally. If you live in Alaska, Hawaii or APO/FPO/DPO, please contact us for a quote before making a purchase.. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** HANDLING TIMES: Please check each listing for current production times. They vary, but most items ship within 1-3 business days. Mulitple quantity orders and custom orders may take longer. * In the months of November and December, because of Christmas, orders may take a little longer to process. Please allow 3-5 business days. . * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *.* * * * * * * * * * * * * * * * * * * * * * * * * * * * ** SHIPPING METHODS: All orders include a tracking number, and are 100% insured. . * * * * * * * * * * * * * * * * * ** UPS: All beds and large items ship via UPS. UPS can not deliver to P.O. Boxes, so please provide a street address. Transit times for UPS are 1-6 business days depending on your location. Business days do not include Saturdays, Sundays, or Holidays. . * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** USPS: All small items like our domino holders and paddles will ship via USPS priority and can be shipped to P.O. Boxes. If multiple/large quantities are ordered, they may ship via UPS and processing times may take longer. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** INTERNATIONAL SHIPPING: International buyers will be responsible for any customs, taxes and fees that may apply to their specific country. We can not mark our items as a "Gift" since it is illegal to do so. . * * * * * * * * * * **RECEIVING YOUR ORDER: We encourage you to fully open and inspect your purchase upon receipt. Please check through all of the packaging material before throwing it out as we pack small pieces such as Bed knobs and Joining pegs and etc. In the event that visible damage occurs in transit or you find any defect or broken items, we ask that you contact us immediately. When contacting us, please make sure you include the following. Email us the number of items damaged. Include a digital picture of each damaged item. To ensure that the claims process runs smoothly, we ask that you let us handle it. We realize receiving a damaged order can be frustrating and disappointing. Please keep in mind that the damage did happen during transit and should not reflect on the seller. . * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *.* * * * * * * * * * * * * * * * * * * * * * * * ** Thank you so much for taking the time to look through our shop and for appreciating that we handcraft each one of our products in the USA.

Refund & Exchange Policy

No, we do not accept returns ~ All sales are final ~ Adequate information is provided in our listings and policies for you to make an educated decision on the item(s) that you are buying. All of our listings include dimensions. Please ask questions before purchasing. . * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** DAMAGES: We encourage you to fully open and inspect your purchase upon receipt. In the event that visible damage occurs in transit or you find any defect, we ask that you contact us within 14 days. You will receive a replacement, not a refund. Any damage occurring in transit must be resolved by us with the mail carrier. If you attempt to contact the shipping company yourself, it may delay the process, so please contact us first. If you can email a picture of the damage to us it really helps to speed up the replacement process. . * * * * * * * * * * * * ** If under extenuating circumstances, we agree to let you return an item, the following will apply. The customer assumes responsibility for all shipping costs. This includes the shipping fee that we incurred in sending the product to your residence, the shipping fee back to us, plus you will be charged a 10% or a $10 restocking fee.

Other Policies

CANCELLATIONS: When you complete a transaction, you have entered into a binding contract. If you choose to cancel your order after you have completed a transaction, you will be charged a $10 fee. . * * * * * * * * * * * * * * ** Typographical Errors, etc: While we attempt to provide the most recent, accurate and reliable information on our listings, our listings may occasionally contain incomplete data, typographical errors or other inaccuracies. Any errors are unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or if any affects your individual order. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** Applicable Law; Not for Resale: You agree and represent that you are buying products from this Website for your own use only, and not for resale. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ** © 2001-2014 The Crafters Nook, all rights reserved All designs and images protected by copyright and are the property of The Crafters Nook.

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