Introduction

At Craftastic Creations we strive for 5 star customer service and 100% customer satisfaction. If there are ever any problems with your purchase, or you simply have a question please don't hesitate to contact me at craftastic_creations@outlook.com so that we can work together to resolve any issue that may arise.

Payment Policy

All payments are processed through Paypal. Please note you do not need to have a paypal account to make a purchase, you can simply enter your credit/debit card information into paypal and they will safely process your payment to me. I do not nor will I ever have access to any of your payment information. All payments must be made in full and processed before any work will begin on your order.

Shipping Policy

The shops current turn around time for all products is 1-2 weeks however if you are needing an item by a certain date please contact me prior to placing your order to ensure I am able to meet your deadline. I ship all packages through the United States Postal Service with tracking and Insurance. Please note that I have no control over your package once the postal service has it and I cannot guarantee delivery by a certain date. If anything happens to your package I will happily assist you in filing a claim with the post office in order to get you your refund.

Refund & Exchange Policy

Due to the custom nature of my products we do not except refunds or exchanges except in the event of a mistake on my part or faulty product. In both cases you will be required to ship the item back to me before any refund or exchange will be processed, this allows me to thoroughly inspect the item so that i may learn how to prevent this problem in the future.

Other Policies

Due to variations in all monitors colors may appear slightly different on your screen than they do in person.

Contact Information

Please contact me at craftastic_creations@outlook.com with any questions or concerns you may have. I would love for you to sign up for our monthly email newsletter at vr2.verticalresponse.com/s/craftasticcreations4 where you will be the first to know about any sales coming in the future as well as sneak peaks of new product lines. Follow us on Facebook: www.facebook.com/craftasticcreations4 Instagram: www.instagram.com/craftasticcreations4 Twitter: www.twitter.com/craftastic4

Return to Store Contact Craftastic Creations