Introduction

I design my pieces to be worn and loved. If you are not satisfied, I have not accomplished that. For any reasons, you are not satisfied with your order, please contact me then return the products within 10 days upon delivery in their original condition and packaging for refund, minus shipping cost. Please contact me for (RGA) return number .

Payment Policy

We accept Paypal and all credit/debit cards. Payments have to be cleared before order can be shipped.

Shipping Policy

Shipping: Order ship within max. 3 business days after payment received. Orders over 100 $ are shipped with signature on delivery! Items are shipped out first class mail with tracking within the US and regular mail for international unless you choose other options ALABAMA residents have to pay additional SALES TAX In the event of Custom items/ Made to order items: For items made to order from CosmicDeva, please allow a fabrication time of up to two - three weeks after purchase. (that is the MAXIMUM time - usually, your item will be ready in a couple of days). Items are shipped out first class mail with tracking within the US and regular mail for international if no other options chosen. INTERNATIONAL ORDERS - CUSTOM DUTIES/ IMPORT RULES Buyer (Customer outside the USA) is responsible for VAT and customs import fees. It is your responsibility to know your countries import rules and regulations. This would include knowing whether or not you may need to pay for any applicable custom duty and/or import VAT that may be levied on your purchase once it reaches your country. Please be aware that you may have to pay customs fees and or duties, these fees are set by your government and are the responsibility of the buyer. If you are living in the UK it is VERY likely that you will have fees to pay, we cannot and will not reimburse you for these fees. For more information, please contact your LOCAL CUSTOMS OFFICE or POSTAL SERVICE." . All International sales/purchase are Final!! We don't ship to countries were tracking is not available. Please allow 10-15 business days for delivery, but it can take up to 6-10 weeks for your item to arrive depending on the destination country, customs passage, and various other factors like weather, holidays, and postal strikes. Please be patient while your item is in transit.

Refund & Exchange Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. I design my pieces to be worn and loved. If you are not satisfied, I have not accomplished that. For any reasons, you are not satisfied with your order, please contact me then return the products within 10 days upon delivery in their original condition and packaging for refund, minus shipping cost. Our policy lasts 10 days. If 11 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In case of returned of item that was shipped for free all shipping and handling charges will be deducted from credit. Shipping charges will be deducted from credit.Please do not return items without return authorization. Refunds do not include shipping charges in either direction nor are Customs fees refundable. Items returned without notice and Return Authorization Number will be refused. Please return your item(s) in the same packaging sent. Delivery confirmation and insurance is recommended when mailing back to me. Buyer is also responsible for any return postage fee's.

Other Policies

ITEM NOT RECEIVED If your tracking states your package has been 'delivered' but you do not have it, or if your tracking has stopped please notify your local post office immediately. CALL YOUR LOCAL POST OFFICE and inquire with your tracking number. It is likely your postal carrier will know where it was placed. The faster contact is made with them the more likely they are to find it. We cannot be responsible for errors by your local postal carriers. Please inquire in your area. Once a package has been marked delivered, it is considered delivered. Seller is not responsible for stolen packages. Please check with others living in your home and nearby neighbors before assuming the package has been stolen. More often than not an item can be tracked down and found. LOST PACKAGES The USPS does not consider a package lost until 30 days have passed for U.S. buyers and 6 weeks for International buyers. If the amount of time stated above has passed and your package has been deemed lost by the USPS please contact us. UNCLAIMED PACKAGES Refusing to accept a package, not claiming a package in person at the destination post office or failing to reschedule delivery with the destination post office constitutes an unclaimed package. Packages deemed undeliverable will NOT be refunded. If the package is returned, buyer accepts all costs incurred to reship. If the package becomes lost or damaged during its failed delivery attempt to pick up the package at the buyers local post office, the buyer accepts full responsibility. INCORRECT SHIPPING ADDRESS Seller will not be responsible for packages sent to an incorrect address provided by the buyer. Packages deemed not deliverable due to an incorrect address will NOT be refunded.

Contact Information

CosmicDeva Claudia [email protected]

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