The Columbia Fragrance Co.'s Policies
All our products are hand poured at the time of order, polished, then carefully packaged for its trip to your home. All candles are tested for fragrance and burn quality before being presented for sale. Colors shown are standard and requests for different color or no color are considered special orders and may take additional time to pour. Please note, the color of your candle may vary from the product shown due to differences in personal monitor settings and the batch your candle is poured. Most items have shipping options for USA only. Please contact me for quotes on international shipping. Replacement products will be supplied if a jar has been broken in transit; please provide a photo of the object of your disappointment. Refunds are given if you are honestly overcharged or if an error has been made to your order. Please see the time frame listed above for turnaround time. Refunds will not be given if you require a shorter turnaround time for your order than stated above.
All orders must be paid before items are created. We accept any payments as approved by Aftcra.
Shipping costs are estimates, based upon weight, shipping location, and handling fees. We ship using the most cost effective rate available. Most products are hand poured at the time of order, so please allow up to seven business days for production, although many products ship much sooner.
Refund & Exchange Policy
Only items which have been damaged in transit are eligible for return or replacement. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, we ask that a photo of the damaged item be sent to email@example.com. To complete your return, we require a receipt or proof of purchase.
Please contact us anytime at firstname.lastname@example.org.