Chiki Monkeys's Policies
These Chiki Monkeys are not your " old fashioned" sock monkeys. All monkeys are handmade solely by myself. Most possess a trademarked stitched heart. Through the creative process each character is infused with his or her own personality, making these 100% original. But, remember these are handcrafted and although incredibly durable, please take care. Chiki Monkeys values the fact that you are interested in find that "one of a kind" gift and hopes to deliver your every expectation. Thank you for visiting and perhaps you will find what you are looking for with a Chiki Monkey!
You can accept credit and debit cards, Pay Pal and other international payment methods where available.
Shipping domestically from " Chiki Monkeys " is USPS Priority Mail. This includes delivery confirmations and $25 insurance. All items are professionally packaged in a clear gift bag, tissue and 8 x 8 x 4 box. Please contact me directly if you had not received a confirmation. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Refund & Exchange Policy
I gladly accept returns and exchanges Contact me within: 14 days of delivery Ship items back within: 30 days of delivery I don't accept cancellations But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons) Items on sale Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
FAQ's Custom and personalized orders I will strive to meet your every expectation. This may include lots of communication. Even drawings have been used to fulfill a customers custom order. How big are the monkeys? Each monkeys is approximately 15" long. They are created from size 9-11 knee high socks Do you offer discounts on multiple orders? I do. I offer 2 for $40 at craft shows and festivals. I definitely can extend that to Etsy buyers. How much do charge for custom orders? Typically, I charge $35. Most request are for specific socks ( NFL, NCAA, MLB). Therefore, the material to create is much higher. Gift wrapping and packaging With specific requests. One order I was asked to write a specific birthday note to the recipient in regards to the monkey. Receiving a Chiki Monkey should be a fun experience. I will strive to meet those demands. How do you clean the monkeys? I would suggest hand washing. Due to the fact that a majority of the product is hand stitched. Do you ship out of the U.S? International? Yes. Shipping rates apply. How long does it take to ship? 1-3 business days If I live locally can I pick up? Yes. Arrangements can me made with me privately. Can you make "baby safe" eyes, not using buttons? Yes indeed! I simply stitch black felt in lieu of the buttons. These are the same diameter as the buttons as well.