Chic Affair's Policies
Chic Affair is always willing to compromise with the client on any issue that may arise with a purchased order. It is highly recommended that contact be made with large orders and very detailed orders to avoid any design miscommunications. Chic Affair has the utmost respect for it's clients and promises nothing short of a fabulous end product.
Chic Affair accepts credit cards and PayPal for order payments. Full payments are required at time of purchase. If you are in need of a payment plan, please be aware that no item will ship until final payment has been made.
Shipping costs will vary dependent on item(s) purchased. Custom orders will mildly effect the overall shipping cost. Definition of shipping cost is as follows: processing, handling and all other factors involved in the shipment process. Most items will be shipped standard unless priority is within budget. If client requires a faster turn around time, extra fees will apply.
Refund & Exchange Policy
Chic Affair does not accept full refunds on handcrafted items unless it was delivered broken with picture provided (approval needed). All items are custom made and require the best details for each item purchased. Shop owner will always choose the next best option if a certain material is out of stock. This happens as a lot of materials are seasonal. Please feel free to contact with a custom order or general questions prior to purchasing.
Please remember that materials can be limited during certain times of the year. Contact the owner if special requests are needed prior to confirming an order purchase.
Purchases are a contract between client and designer/owner. If any subtle changes are needed, please contact asap. Major changes to any order will result in extra fees due to time constraints and redesign.