Chateau Hill Designs's Policies
Welcome to Chateau Hill! Come in, look around and browse at your leisure. Check back occasionally, we have lots more items to display. Our items are individually crafted and hand made, and most are unique one-of-a-kind pieces. Rarely will any two items be exactly the same. Jewelry, in particular, is developed by what the inspiration of the moment is, so it may never be done again. If you see something you like, get it while you can. Completed items will be shipped within two days of receiving payment via USPS within the US, with delivery confirmation. Overnight shipping is available for an additional charge, contact us for a quote. Please contact us and confirm shipping address when paying for item(s). An email confirmation with tracking number will be sent the day of shipping. Contact seller for shipping info outside the US. Custom items will be shipped immediately upon completion of the project. Email notification of shipment, with tracking numbers will be sent to buyer the day of shipment. Customer satisfaction is our goal. Please contact us within three days of delivery to discuss any dissatisfaction and we will make every effort to rectify your concerns. If items are returned, items must be properly packaged, protected, insured and shipped with delivery confirmation. Buyer is responsible for return shipping costs, and must provide us with the tracking number when shipped. If you like an item, but prefer another material or fabric, color, trim, different ear wires, chain, etc., just let us know what you want and we'll do our best to accommodate you. Please note, however, we will not violate copyright or trademark properties. Custom orders are always welcome, just contact us with what you have in mind and let's see what we can do. Items can be made in quantity when requested, just contact us with the item and quantity you need and we will work with you to meet your needs. Custom orders are not refundable.
Refund & Exchange Policy