Epiphany in Education Calm Corner's Policies
Epiphany in Education is focused on offering top quality, beautifully designed manipulatives, calm bottles, and sensory tools which will help children transition from a heightened state due to stress or anxiety to a calm state. We ensure that all products are made in a timely manner and with great attention to detail. The materials are reviewed on a regular basis & must meet strict quality guidelines.
We accept all forms of credit cards and PayPal.
Since the items are personalized, billing is completed at time of placing the order. All items will ship within approximately 3 business days of the approved payment transaction. A business day is considered to be Monday through Friday and does not include holidays. As soon as your order ships, tracking information will be sent to the email address used during check-out. If you do not receive the order within 2 weeks after placement, you must contact us via email: firstname.lastname@example.org. We cannot be held responsible for lost orders that are more than 15 days old. We ship to the contiguous 48 United States. Ground shipments will be sent via either UPS, Fed Ex Ground/Home delivery, or USPS Priority Mail. The shipping carriers do not require a delivery signature so if you are generally not home during the day, we suggest shipping to your place of employment or another address where someone is available to receive the delivery. If no one is available at the address provided, we cannot be responsible for damage or theft that occurs after the carrier has left the package. Also important: the shipping carriers do not guarantee delivery dates for ground shipments. If your order is time sensitive, we suggest upgrading to 2-day air (this option is available during checkout). If the carrier determines the address to be incorrect or not suitable for leaving the package unattended, we cannot be responsible if the package is then returned to us. In order to reship the package to you, additional shipping charges will be applied. Shipments to Hawaii, Alaska, military addresses & P.O. Boxes will be sent via USPS Priority Mail. Shipments via an expedited method such as 2-Day Air and Next Day Air will be sent via Fed Ex Express and the appropriate charges will apply. Please note that expedited shipping only affects how quickly the order is delivered; it does not expedite production time. In the unlikely event that your order arrives damaged, please keep all of the original packaging materials and notify us within 2 days of receiving the order. The notification should be made in writing and sent via email to: email@example.com; please include as much detail as possible. We will contact the carrier to arrange for an inspection of the damage; they have 30 days to complete the review process.
Refund & Exchange Policy
Since each item is made to order, there are no returns, cancellations or exchanges on personalized items unless the error was our mistake. We strive to provide our customers with the utmost quality and accuracy. If an error was made on our part, we will replace the item at no additional charge, provided that the error is reported to us within 10 days of receiving the order. The notification should be made in writing and sent via email to: firstname.lastname@example.org
TIPS TO REMEMBER WHEN ORDERING We make every effort to represent our products as accurately as possible through the images shown on this website. However, due to the fact that we make each item after ordered- colors, styles, fabrics, ribbons, fonts, etc...may vary slightly from the products you see online. No item will ever be the same. SPECIAL REQUESTS Our goal is to enable you to create an item that brings calmness to all. If you are not happy with the selections as shown, please give us the chance to work with you in creating that perfect calming product. For example, if you want see something elsewhere, but you prefer our superior quality, dedication to individualization, & exceptional customer service, please provide all the details about where & what you saw & we will try to match it. We want to make sure that we make products that support your child's needs (scents, colors, bottle type, manipulatives, colors, fabrics, etc...)To utilize this service, send email to email@example.com