I ship Priority Mail and First Class USPS, please allow an extra 3-5 days to ship custom items. I will notify you, by email, the day your item has shipped, that way your not wondering and if you need to make arrangements for someone to pick it up you can do so. I only ship to your PayPal verified address. Due to the extremely high Postal rates for shipping I am sorry to say I no longer offer International shipping. If you have any questions regarding this policy please contact me. I live very rural...our local Post Office is not open late on Saturdays. If you order late on Friday's, after 12 noon, or on Saturday it will not ship until Monday. *If you are requesting a special order item, I will ask for a down payment of 50% if the item is to be monogrammed with a specific name or birth date. If it is just a "themed" item, I will not ask for a deposit. *If you request an item that requires a deposit, and then choose not to get it, your deposit will NOT be returned as I have expended time and materials that I cannot recover from a custom monogrammed item. I believe that this is only fair to me. *If you need to cancel a sale, and it is NOT a custom monogrammed order, you have 24 hours to do so as I ship promptly, next days mail. If you cancel the sale after the 24 hours, and the item has already been shipped, I will not refund until the item has been returned to me...YOU will be responsible for paying the return postage. I feel these policies are fair to both of us. If you have a problem, please don't hesitate to contact me and let's see if we can work something out for you!
Refund & Exchange Policy