ACTUALLY WE DO NOT OFFER INTERNATIONAL RETURNS OR EXCHANGES The changes to the orders and cancellation of pre-order Due to all items are made to order, we are sorry to let you know that we do not accept changes to the orders or cancellation to pre-orders.
Shipping Policy Generally pre-orders will be shipped after a day of processing time of the product; this processing time usually will take due to a high demand about 2 to 4 weeks to prepare it (Eastern Time). The shipments will be from Monday to Saturdays except holidays. Domestic orders within The United States will be shipped by USPS taking 2-3 days to arrive and the International orders will be shipped by USPS and it will take about 10 days to arrive. Will not be required your signature to receive the package and accordingly BYKINIS will be not liable for any lost or stolen package. Notification of shipment An email with the tracking information will be send to customer once your order has shipped. If the courier makes 3 delivery attempts couldn't reach the customer and has returned the package and the customer requests re-shipment of the package, the customer will be responsible for the next shipping cost. International Shipping Terms and Conditions: Shipments of orders going to countries outside of the United States may be subject to local taxes, customs duties or fees levied by the destination country "Import Fees". The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. In case of customer refuses to pay the duty and taxes at the customs and the package is returned to us, the customer will be responsible for paying all the shipping charges outgoing and incoming which will be deducted from the customer's refund. The refund amount will be equal to the total item amount subtracting the shipping charge. Instance: for an item, cost of 100.00 USD less the shipping cost that was 17.00 USD then refund will be 83.00 USD
Refund & Exchange Policy
Currently we do not accept returns, but only exchanges of size (same color) for orders within the United States. No international returns or exchanges are accepted. Exchanges within U.S. We accept swimsuits for a size exchange, unwashed, unworn, and unused merchandise within 3 days of receiving the merchandise AND FOR ONE TIME ONLY. Here is step by step for an exchange: 1-Contact us through a conversation within 3 days of receiving the merchandise and specify what size you'd like to exchange your item. 2- We'll get back to you in 1-2 business days with the instructions on where to send your bikini for an exchange. NOTE: WE STRONGLY RECOMMEND YOU OBTAIN DELIVERY CONFIRMATION OR SOME OTHER APPROPRIATE METHOD TO TRACK YOUR EXCHANGE. WE ARE NOT RESPONSIBLE FOR LOST OR MISDIRECTED EXCHANGES IF YOU DO NOT HAVE PROOF OF SHIPPING AND TRACKING. All exchanges are subject to wait the proper time, according to the orders that ByKinis has on the waiting list.