Introduction

Hi There! Welcome to Bug A Bear Creations :-) We are a family owned business in Klamath Falls, Oregon. We make everything here in Klamath Falls. We hand stitch all our Home Decor and Personalized Gifts and do not use outside sources. We work hard to make sure you are happy. All of our Home Decor and Personalized Gifts are made from premium 100% Cotton, Flannel, Terrycloth, or Cotton Canvas. You can use, reuse, reuse....and....reuse your decor. Transform your boring rooms or a friend's with High Quality Home Decor and Personalized Gifts today! Our Home Decor and Personalized Gifts are hand stitched with high quality premium fabrics. We overlock stitch all of our items for long lasting durability. Our home decor washes with ease. Perfect for entertaining, people with kids, and holidays! :-) We do offer custom orders with exceptions. Custom orders are not eligible for return or exchange due to their personalization. Custom orders must be for an item, size, or specific fabric (upon fabric availability) in our shop. We can personalize adding names/dates. Please contact us for any questions regarding custom orders/personalization. We have a 100% satisfaction guarantee, if your not happy with your home decor for any reason, contact us within 14 days of delivery for an exchange (shipping excluded). Customer satisfaction is our #1 priority. If you are not happy with the end result, we are happy to do what it takes to make sure you get what you need until you are happy. Our customers are raving about their new decor and gifts. We're positive you'll find something you love!

Payment Policy

Payments are due in full at the time order is placed. Payments are preferred through PayPal. However, Visa, Mastercard, American Express, and Discover cards are accepted.

Shipping Policy

Most items will ship 1-3 business days after receiving payment. Please allow a little more time (1-2 days) for personalized items to be made to order. Please refer to item listing for current processing times. Thank you for your patience and understanding. All items will be shipped using USPS First Class mail. If you need your item priority shipped, please contact me and we can arrange shipment.

Refund & Exchange Policy

I am confident you will love your purchase. However, I am sorry, if you don't. We do not accept returns at this time. However, we gladly accept exchanges. Contact me within: 14 days of delivery Ship items back within: 30 days of delivery Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns/exchanges for: • Custom or personalized orders However, we will work with you to make sure your order is right.

Contact Information

Swing by and say "Hi." Ready when you are! Need additional information or have a question or comment? Please feel free to leave a message, and we’ll get back to you within 24-48 hours. Email: [email protected] Phone: 1-805-658-1534 Join us on Social Media Instagram: @bugabearcreations Facebook:@bugabearcreations Pinterest: @bugabearcreations

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