Brookfield Candle Company's Policies
Welcome to The Brookfield Candle Company, my name is Karen Fintonis and I have been crafting, sewing, painting and just basically creating all my life. I think I can honestly say I have tried just about every craft out there, so when the opportunity came up to take over Brookfield Candle Company I jumped on the chance to begin this new chapter in my life. I come from a family of crafters! We all like to work with our hands and create one of a kind art and crafts. For many years my favorite medium has been fabric, I love to sew, quilt and do embroidery. I also in my spare time run a custom embroidery business. In my other spare time I am a mother of four busy children ranging in age from eight to twenty. My children are also very creative and are very excited about this new adventure. Since we are a small home based business, we are able to offer quality candles at a great price! Our candles are more than triple-scented and handmade. Each candle is made to order using 100% all natural renewable Soy wax. We use only the finest, uncut, undiluted oils. All wicks are lead-free with a cotton core. Please email us with any questions or requests that you may have. If there is a special scent you are looking for and it is not listed please let us know what it is and if it is available we will find it. We wholesale to various local and not so local businesses. We are always looking for new shops that are interested in selling our great candles. If you are interested in wholesale ordering, please email us for more information. Be sure to check back often as we look forward to bringing you great new scents and candle creations.
We accept Paypal and major Credit cards once payment clears we will begin your order. During the holidays shipping might take longer. We hand-pour every candle to your specifications, color and fragrance choices.
We are happy to combine shipping on all orders of more than one candle. Most orders are shipped via Priority Mail USPS. Shipping time is usually 5-10 Business days after order has been placed & payment clears. During the holidays shipping might take longer. We hand-pour every candle to your specifications, color and fragrance choices. Your order will be shipped to the address provided at check out. All sales and shipments are final. We take pride in our double checking system to get your order right the first time, every time! All Candles prepared and packaged with care. Our packages are packed tightly. We always strive to use the best size box with the least amount of wasted space. You won't get a large box with mostly peanuts. However, if we made an error in color, fragrance or shipment kindly contact us and we will gladly address the issue immediately. Want us to send a gift and have us ship it direct, we can! A Gift Card will be enclosed with your Special Message attached. The gift set will come with colored shred. Kindly email us or leave a note when checking out what you would like your message to say.
Refund & Exchange Policy
All sales and shipments are final. We take pride in our double checking system to get your order right the first time, every time! However, if we made an error in color, fragrance or shipment kindly contact us and we will gladly address the issue immediately.
Please email us at firstname.lastname@example.org or if you have not received a reply from us in 24 hours email@example.com IN an extreme candle emergency we can be reached at 508-962-4483