BrattyCatCustoms's Policies
Introduction
Thank you for shopping at Bratty Cat Customs! We appreciate your support and want to ensure that your purchasing experience is hassle-free. Our payment policy has been established to provide clarity regarding the payment process.
Payment Policy
Payment Methods: We accept payments through PayPal, Venmo, or Cash App. Payment Processing: All orders must be paid in full before they are shipped. If you choose to pay with Cash App or Venmo, your payment will be processed immediately. If you choose to pay with PayPal, your payment will be processed within 24 hours. Currency: Our prices are listed in US dollars. We do not accept payments in any other currency.
Shipping Policy
At Bratty Cat Customs, we take great care in ensuring that your order is processed and shipped promptly. Our shipping policy details the terms and conditions of our shipping services. Location: Bratty Cat Customs is located in Florida, and all orders are shipped from this location. Processing Time: Stock items will be shipped within 2 days of payment. Custom orders typically ship within 14 days of payment. Please note that shipping times may vary due to unforeseen circumstances. Delivery Time: Shipping times will vary depending on your location and the shipping carrier used. We aim to get your order to you as quickly as possible, but your delivery time will depend on the shipping provider. Tracking Information: Once your order has been shipped, you will receive a tracking number via email to track your package. This information will allow you to track your package's progress and estimated delivery date. Shipping Costs: Shipping costs are calculated based on the weight and destination of your order, and are included at checkout. Shipping costs are non-refundable. International Shipping: At this time, we only offer shipping within the United States. If you have any questions or concerns regarding your order, please contact us at brattycatcustoms@gmail.com
Refund & Exchange Policy
At Bratty Cat Custom, we are committed to providing high-quality and unique products that make our customers happy. However, we understand that sometimes things don't go as planned, and you may need to return or exchange your purchase. To ensure a smooth process for both parties, we have developed the following refunds and exchanges policy: Damaged items: If you receive a damaged item, please contact us within 7 days of receiving it. We will ask you to provide photographic evidence of the damage so that we can assess the situation. If the damages are found to be our fault, we will offer you the choice of either a full refund minus return shipping or a replacement item at no additional cost. Please note that we do not cover damages caused by mishandling during shipping or incorrect usage. Unsatisfied purchases: If you are not completely satisfied with your purchase, you may return it within 7 days of receiving it. Please note that we do not accept returns for customized items. Returns for non-customized items will be subject to a restocking fee of 20% of the item's purchase price. Once we receive the returned item, we will issue a store credit for the purchase price minus the restocking fee. Store credits do not expire and can be used towards any future purchase on our website. To initiate a return or exchange, please contact us via email at brattycatcustom@gmail.com. We will provide you with instructions on how to proceed with the return. Please note that we reserve the right to refuse any refund or exchange request that does not comply with our policy. We also reserve the right to modify this policy at any time.
Other Policies
Discounts and Coupons: We occasionally offer discounts and coupons to our customers, which can be applied during checkout. Only one discount code can be used per order.
Contact Information
In addition to offering customized products, Bratty Cat Customs also provides excellent customer service and works closely with clients to ensure that their vision is brought to life. They can be reached via email at brattycatcustoms@gmail.com or through social media on Instagram (@brattycatcustoms) and Facebook (Bratty Cat Customs). Customers can also browse and purchase items directly through the business's store on aftcra.com/brattycatcustoms. Whether you're looking for a one-of-a-kind gift or a way to express your personal style, Bratty Cat Customs has got you covered.