Big T Ranch Soap & Candles's Policies
Payment is expected following purchase. Credit Card and Debit Cards are accepted via Paypal.
As we believe in providing you with products that are freshly made, please allow us 7-10 days to get the items to you. Items often arrive much sooner, but there can be delays due to volume, postal holidays or an occasional vacation. We will post vacations so as to give plenty of notice. If your items are needed in a hurry or they are time sensitive, please let us know ahead of time so we can make arrangments. Postal rates are based on averages from Colorado. Shipping includes delivery confirmation. We are not responsible for items marked "delivered" but are lost, wrong or incomplete given addresses, postal damage (without addl purchase of insurance).
Refund & Exchange Policy
Due to the nature of our product we do not accept exchanges. If there is a problem of any sort please do not hesitate to send us an email or convo. Your satisfation is important to us and we want you to love your product!