Big SoftD's Policies
We at Big SoftD are committed to bringing you quality handmade plush dice in a variety of fabrics and sizes. The dice are perfect novelties for gamers of all ages. They also make the perfect first set of dice for the little gamer in your household. We guarantee all of our dice are child safe unless marked otherwise. We also have a small selection of cat safe dice(we are sorry but due to the ability of most dogs to destroy stuffed items,even those of rugged construction, we cannot guarantee any of our products are safe for dogs). We also have a small supply of die shaped dice bags and occasionally regular shaped dice bags. Custom orders are accepted. To place a custom order please email at firstname.lastname@example.org. If you would like to purchase multiple items please email me first so that I can create a bundle for you to save on shipping costs.
At this point Big SoftD only accepts Paypal. Payments must clear within 7 days of ordering. After 7 days the order will be cancelled. If you would like to purchase multiple items please email me first so that I can create a bundle for you to save on shipping costs.
Big SoftD only ships within the U.S. at this time. We use the US Postal Service for shipping and ship in the smallest flat rate box that your order will fit in. For custom orders larger than Large Flat rate box shipping arrangements will need to be made prior to payment. If you would like to purchase multiple items please email me first so that I can create a bundle for you to save on shipping costs.
Refund & Exchange Policy
We do not accept returns but will accept exchanges(for equal value) only in the case of manufacturing defect. Please keep in mind that these items are handmade and therefore slight variations in color or paint are to be expected. Big SoftD may issue a refund if the fabric choice of the original purchase is unavailable and the customer is not interested in other fabric choices available in the same price.
All of Big SoftD's ready to ship items are our standard size (roughly 4 inch diameter) any other sizes can be custom ordered to a minimum of 2.5-3 inch diameter and a maximum of 30 inches in diameter. Also dice can be customized with different fonts or symbols(additional charges may apply as I create all of my own stencils for the numbers). Any requested fonts must either be available for free or you must own a copy of the font.
My name is Marla Gilman and I run my business out of my home in Eau Claire WI. I started Big SoftD in 2013 and until 2015 sold exclusively at a few gaming conventions in the Midwest.