Payment Policy

First I receive the funds, then I make and/or ship your items. I will not start start creating your item nor will I ship a ready-made item until the payment has been processed. Please take that delay into consideration when paying by e-check. Custom items under $50 must be paid in full before I will begin work. If you are ordering a custom item over $50, you may make a non-refundable deposit of half (50%) of the estimated cost before I start work and then the second half (50%) before shipping. I will make custom listings for the installment payments. I do not hold items, but you may request a custom item based on something you saw in my shop and I will do my best to accommodate you.

Shipping Policy

USA All items shipped to addresses in The USA are shipped USPS Priority Mail unless otherwise specified. Parasols will ship Standard Post. If you would like a different shipping method, contact me before ordering so I can make you a custom listing. -- INTERNATIONAL International packages are shipped via USPS First-Class Package International Service whenever possible. I have no control over shipping speed, customs processing speed, or delivery once the package is scanned into the USPS system. International customers are responsible for any customs fees, taxes, or other fees incurred. International shipping may also take a extra 2-4 weeks depending on the country and carrier, so if you are ordering for a holiday or gift, please take the extra processing time into account. I will NOT mark international packages as 'gift'. Falsifying custom documents is mail fraud. I DO NOT ship to Italy or Brazil due to customs and postal issues. MISSING AND DELAYED PACKAGES - USA - I get USPS tracking on all shipments and send it with the Etsy shipping notice. Once the package has been scanned into the USPS system and shows up in their tracking information, I am no longer responsible for the package and it's whereabouts. If you report a package to me as missing or not delivered, I will check the tracking number and determine whether the USPS has marked it as delivered or not. If the USPS marked the package as delivered, you must contact your local post office yourself to locate the package. I am not responsible for mail theft, USPS error or Mail Carrier misconduct and you must discuss the issue with your local police department or post office respectively. I will replace the item only after receiving proof that you have filed a police report (if mail theft is suspected) or proof that you have filed a complaint with the USPS. A refund will only be issued if I cannot create a replacement due to the materials no longer being available or if I guaranteed the item by a specific date in a separate Etsy conversation. If the USPS has not marked the package as delivered, I will follow up with the postal service and wait fifteen (15) business days to allow them time to locate the package. During the busy winter holiday season and known mail disruptions due to extreme weather or natural disaster, the wait period may be extended up to thirty (30) business days. If the USPS cannot locate the package or determines that the package has been destroyed, I will create a replacement item for you. A refund will only be issued if I cannot create a replacement due to the materials no longer being available or if I guaranteed the item by a specific date in a separate Etsy conversation. Shipping labels use exactly what is entered by the customer, so please double-check your address and other information before completing your purchase. In the event that the package could not be delivered due to the customer supplying the wrong address at checkout, I will not reship the purchase until the package is returned to me and the customer pays for a second shipping label. - INTERNATIONAL- Tracking is not universally available across all international borders. I am not responsible once a package has been scanned into the USPS system. You are responsible for contacting your local customs or mail service if a package is not delivered in a timely manner. I will only replace or refund a package if you can provide proof that your postal service that the package has been destroyed or delayed.

Refund & Exchange Policy

RETURNS and EXCHANGES **If an item was damaged/defective, please see the replacement policies in the REFUNDS and REPLACEMENTS section** I do not accept returns on custom items. I will not refund shipping costs if you attempt to send back a custom item. Attempting to send back a custom item will result in you paying extra shipping and no longer having the item unless you pay for the shipping label to ship it back to you. Please don't do it. I accept returns on ready-made/stock items, but I will only refund the cost of the item (not the shipping fees on the original order) and you will be responsible for the return shipping. If you have any questions or concerns about a listing, please contact me before purchase so I can address them. I will exchange ready-made/stock items, but you will pay for return shipping and the shipping label on the second item. If you have any questions or concerns about a listing, please contact me before purchase so I can address them. -- REFUNDS and REPLACEMENTS I will replace items that have a defect I did not notice before shipping if you send me pictures of the damaged product within three (3) days after the package is marked as delivered. Refunds will only be issued if a replacement is not possible because the materials are no longer available. Do not ship the original item back. I will replace items that were damaged in transit if you send me pictures of the damaged product and the packaging within three (3) days after the package is marked as delivered. Please keep all packaging materials or detailed pictures thereof if you receive a damaged items so we can file an insurance claim with the postal service. Refunds will only be issued if a replacement is not possible because the materials are no longer available AND you have kept the packaging/items for the insurance claim. Do not ship the original item back. My paper parasols are fragile because of the materials. They cannot be used as umbrellas and if you are not gentle with them, they will break. Please be careful with your new parasol, I will not issue a refund for items that were damaged due to buyer negligence.

Contact Information

E-mail - You can always contact me by e-mail at karaquefrick@gmail.com Google Voice - (571) 989-3890 You can leave me a voicemail or a text and I will respond by text or etsy conversation.

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