Introduction

Welcome!! Thank you for visiting my little jewelry shop, BellumMake!

Payment Policy

Currently I accept Paypal as payment. Paypal is a secure online payment system and is super easy to use. You don't even have to have an account - you can simply pay with a credit card as you would on any other site. If you do have an account, you know what to do! If you need to cancel an order, no problem. Please let me know as soon as you can. If I already have started work on your made-to-order piece, there may be a 15-20% restocking fee for cancellations. I reserve the right to refuse sales if needed.

Shipping Policy

If the item is in stock I will ship within 3-5 business days of receipt of payment. If this is a Made to Order purchase, please allow about 2-4 weeks before shipment goes out. Processing times are also stated at the bottom of each listing. Usually packages within the US are sent USPS Priority Mail with Delivery Confirmation and for orders over 250$ with Signature confirmation. Express shipping options are given as a option at a higher price. NOTE: If you would like other shipping arrangements, please contact me before purchasing. Express shipping is available at an additional cost. Orders will be shipped to the address you indicate during checkout. INTERNATIONAL SHIPPING: International mail will be sent first-class. If for any reason you're worried about the safety of your jewelry, let me know and i can ship your parcel registered mail, this is $18 and well worth the peace of mind! *Also: many countries exact customs fees; I'm not responsible for them! i simply do my best to ensure that your jewelry gets to you safely and quickly on my end. LOST ITEMS: I will help you to try locating your item. Items are shipped with insurance but please note that there is a waiting period on insurance claims before a refund can be issued. Claims filing timelines: For lost parcels you must wait 21 days for Domestic (US). Damage claims can be filed immediately. Claims must be filed no later than 90 days from the shipment date. Please contact me if a package has not arrived within these time frames.

Refund & Exchange Policy

I stand behind my work and want you to be happy with your purchase. If for any reason you are not satisfied, please notify me. You must contact me within 14 days of receiving your item if you wish to exchange or return it. It MUST be postmarked within 10 days of the initial convo stating the problem. The item must be received in it's original condition. Please note that Made to Order items are not always possible to return. Please contact me to see if we can work something out. All ready to ship rings can be returned or exchanged as long as no resizing was requested within the 14 day policy. Any made to order item will incur a 15-30% re-stocking fee if returned or exchanged. The fee percentage depends on the cost of materials and labor that went into making the ring. Each piece of jewelry I make is hand fabricated to your specifications. Each finished ring is created requiring hours of work and commitment of materials and labor. REFUNDS: I only refund the purchase amount. Shipping on either end will not be refunded. I will gladly exchange items but new shipping will apply. I will refund you within 48 hours of receiving the product in unused original condition. I reserve the right to apply a restocking fee (see above) for returned items if they were customized in any way to your specifications. This is to cover my fees, shipping insurance, new material costs, overhead etc. Please see instructions for save return below. I don't make things to break! Let me know if something happens to your jewelry (within reasonable circumstances...), and I can probably fix it for a small fee. EXCHANGES: If the wrong size was ordered and if it can be resized, it will be done free of charge once. Not all rings can be resized easily without damaging the integrity or put stress on the stone. If a new ring needs to be made in those cases or for up-sizing a ring more than 2 sizes, there is a $20 - $60 charge depending on material, style, etc. The buyer will pay shipping for both the return and the resending of the package. INSTRUCTIONS FOR RETURNS/EXCHANGES. 1. Contact me first to get return authorized and to receive return address. 2. Please insure the returned item during transit and purchase delivery confirmation or other tracking as appropriate. I take no responsibility for items you mailed if they get lost or damaged. 3. Returned items WILL NOT BE ACCEPTED unless packaged in a cardboard box or min a padded envelope. 4. Item MUST be wrapped in tissue, bubble wrap or other padding material to keep it from moving in the box. Package it well so it does not get knocked around during transport. 5. A piece of paper with your name, return address, phone number and email must be placed IN THE BOX with your item. For resizing please also note the ring size you need on this paper. Items not conforming to the above WILL NOT BE ACCEPTED, and will be returned to sender unopened. Returns MUST BE TRACKED if you're within the U.S. You can easily create a shipping label using this link in PayPal: https://www.paypal.com/us/cgi-bin/webscr?cmd=_ship-now For your own protection please insure your package. I recommend buying third party insurance: http://www.shipsurance.com/ Or you can go to the post office and get all the services right there. It usually cost a bit more at the post office.

Other Policies

PRECIOUS METALS: All of the precious metals I use have been recycled or refined to be ready for reuse. I avoid conflict and banned gemstones. I buy from reliable gem dealers. RING SIZING: Please make sure of your ring size before ordering. This is best done either by a jewelry store with calibrated metal ring sizers of the same width as the ring you are ordering. Printing out something from a website or measuring the circumference with a string or paper strip tends to not be correct. It is better to err on the side of slightly too small than too large. If for any reason a ring you ordered does not fit, please contact me and we will work something out. Most rings I am selling can not easily be sized by me especially if it has a stone set. Usually I would have to make a new ring in the new size. Please note that ring comfort depends also on the shape and width of the ring. Wider bands tend to feel tighter than narrower ones of the same size. If you size a finger with narrow sizers, then a wide band made for that finger will need to be a little larger in size in order to fit the same. How much larger depends on the person, but an 1/8 to a 1/4 size is common. Rings that are flexible chain, or linked type will need to be sized down, as these typically feel looser, usually about 1/4-1/2 size down. Here are a few steps to make your measurement more accurate: * When measuring, keep in mind that each finger could have a different size, so don't presume that a ring that fits your left ring finger will also fit your right ring finger. * Measure when your hands are warm, not cold. * Make sure the measurement you choose easily fits over your knuckle. PRIVACY We value your privacy and promise to never sell or give your information to anyone.

Contact Information

Email: Bellummake@gmail.com Follow me on Instagram @bellum_make Like my Facebook page: BellumMake

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