Payment Policy

All items must be paid for within 24 hours of purchase. Any item not paid for within this time will be re-listed unless prior arrangements were made. Deposits- All deposits are non-refundable. The remaining balance +shipping is due within 7 days of completion of product. If balance remains unpaid after 7 days, the product will be re-listed and the initial deposit will be forfeited. Custom Orders- Payment for custom items is due prior to production and is non-refundable.

Shipping Policy

Ready to ship items will be shipped within 1-3 business days after receiving payment. Custom orders may take up to 4 weeks. An estimated date of shipping will be given upon ordering. If a delay in shipping your item(s) is anticipated, the buyer will be notified in advance. Please know that I try very hard to keep shipping costs down. The amount you are paying to ship your item(s) covers the actual cost of shipping as well as shipping materials used. All shipping is done through USPS. Items weighing less than 13 oz. go First Class. Any item or combined purchase exceeding 13 oz. will then ship via Priority Mail. Priority or Express mail is optional shipping upgrades available at buyers expense. If you would like to upgrade your shipping, please message our shop.

Refund & Exchange Policy

All sales are final. There will be no refunds unless the product is defective.

Contact Information

Please feel free to email me at babymoonmama@gmail.com

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