Avery Time Designs's Policies
Welcome to our shop! We use reclaimed and new wood to make rustic clocks and signs for your home decor.
Payment is required at time of checkout
We ship via USPS Priority mail, UPS, and FedEx
Refund & Exchange Policy
If you are unsatisfied with your purchase, please contact us within one week of receiving the item. We will accept returns within 7 business days of receipt and as long as the item is in the same condition it was when it left our hands and could be resold. We have a no return policy on personalized items that can not be resold. Such as the personalized clocks and signs. **Please note that the wood we use for our clocks and some signs are actual pallet wood and the boards are far from perfect. It is untreated and has sat outside for quite awhile and does show signs of weathering: chipping ,cracking, knots, insect damage, rusty nails, natural formations in the wood. The wood will also shrink or swell depending on the climate. There will be gaps between the boards. However, we feel all these imperfections add to the rustic/vintage charm of the clock. We will accept returns and issue a refund (within 7 days) if a customer is unsatisfied with the appearance of the reclaimed wood, but we will not make a new item to replace it. Your payment will be refunded less the cost of original shipping. ***The buyer is responsible to pay for return shipping on a product. Original shipping cannot be refunded--only the original purchase price of the item itself*** Most clock movements will last for years, but occasionally there may be one that is defective . If you have a clock that is not working properly, we allow 14 days from receipt of item for you to contact us and we will send you a new movement and provide instructions on how to replace the movement. If your clock stops working after that period, a new movement can also be purchased at places like Hobby Lobby or online through our manufacturer: www.coastaltideclocks.com
Please contact me with any questions or concerns