Introduction

Welcome to Athena Designs! We personally strive to provide high quality items at affordable prices because I strongly believe that this should not be the exception to handmade products, but rather the rule. Each item in my shop (with the exception of vintage and supply items) is guaranteed to be handmade by me. Please do not hesitate to reach out with any questions, concerns or compliments.

Payment Policy

Athena Designs accepts Paypal, Etsy Gift Cards, Visa, MasterCard, American Express and Discover cards. We do not accept checks or money orders at this time. Packages and orders will not be processed, and therefore not created or shipped, until your payment has cleared. It is the responsibility of the customer to complete the payment portion of the transaction, and if payment does not clear within seven (7) business days Athena Designs reserves the right to cancel the transaction. You do not need a PayPal account to checkout with this method. You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. Please contact me if you are having any problems with payment

Shipping Policy

Once payment has cleared and your item has been processed, items less than 13 ounces will ship with First Class Postage within two days of order for US orders. Items that weight more than 13 ounces will be shipped with Priority shipping. Contact us for information if requesting international shipping. The maximum US postage for fabric and supplies is $6. Maximum shipping for Vintage items is $20. Exact Shipping is charged up to the maximum listed and will be capped at the listed shipping. Insurance can be included at cost upon request, but please note all priority shipping automatically includes insurance up to $50. Actual shipping will be used for international shipping.

Refund & Exchange Policy

In the unlikely event that an item is damaged or lost in shipping, it is the responsibility of the customer to file a complaint with their local postal service carrier. Most items are shipped with priority shipping and include insurance, and a formal claim must be registered with the postal service as once an item leaves the care of Athena Designs, we are no longer in control of transportation of the product. All items are shipped with a tracking number and can be tracked both by us and the customer. It is the responsibility of the customer to ensure their shipping address is correct, as we will ship to the address listed on your receipt. An incorrect address does not qualify for a refund or exchange. At this time, Athena Designs does not accept refunds or exchanges due to the personal nature of many of our products. Items are only eligible for refunds or exchange, however if there was a flaw in the manufacturing of our product, or the wrong product was sent to a customer. In order to receive a refund; it is the responsibility of the customer to return the product to Athena Designs and they are responsible for all return shipping costs. These costs will be deducted from the refund. Athena Designs reserves the right to refuse refunds if an item is damaged by the customer or shows signs of wear or tear. Each refund is examined on a case to case basis, so please message us directly within seven (7) days of receiving your product.

Other Policies

Custom orders are made to order and are dependent on the measurements provided by the customer. All preferences, measurements and requests must be notated in the Notes to Seller section at the time of the order. I will do my best to match any measurements; however due to the handmade nature of my products I cannot guarantee every measurement will be exact. Ready to Ship (RTS) items in my shop are premade and will have all measurements listed in the product description. Customers are not eligible for refunds if an item does not fit, so please be sure to read all item information carefully and when it doubt, message me prior to order placement. Fabric choices on all items will be matched where feasible based on stock, order availability and price. Please message me directly if there are any concerns regarding fabric choice. We welcome custom and wholesale orders. Please email us directly for information on bulk pricing at: athena@athenafabric.com

Contact Information

Custom orders are made to order and are dependent on the measurements provided by the customer. All preferences, measurements and requests must be notated in the Notes to Seller section at the time of the order. I will do my best to match any measurements; however due to the handmade nature of my products I cannot guarantee every measurement will be exact. Ready to Ship (RTS) items in my shop are premade and will have all measurements listed in the product description. Customers are not eligible for refunds if an item does not fit, so please be sure to read all item information carefully and when it doubt, message me prior to order placement. Fabric choices on all items will be matched where feasible based on stock, order availability and price. Please message me directly if there are any concerns regarding fabric choice. We welcome custom and wholesale orders. Please email us directly for information on bulk pricing at: athena@athenafabric.com

Return to Store Contact Athena Designs By K