Ashley Totka's Policies
Thank you for shopping with me! My name is Ashley and I design a line of 100% organic cotton tank tops. They are designed and sewn by me, right here in Chicago, IL. I strive to offer a versatile piece for your wardrobe that is made with high quality, organic fabric and sewn with impeccable quality that can be dressed up or down.
Payments must clear within 7 business days. If the payment doesn’t clear, I will cancel the order If you decide to cancel your order, please contact me within 48 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
All items are made to order and will ship within 1-2 weeks after your payment has cleared. Shipments are via USPS. I will send you additional e-mail to inform you that your item is ready and that it was shipped. I ship using USPS Priority Mail within the United States and USPS International Priority Mail. All packages include a tracking number. Please note that shipments which are outside the UK or Europe may be subject to import duties and taxes. These are charged once the parcel reaches its destination country and must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot predict what they may be, as customs policies and import duties vary widely from country to country.
Refund & Exchange Policy
I use flat measurements in all my listings. I find this to be very useful because you can measure one of your favorite fitting shirts and compare the measurements with mine and have an actual feel for how something will fit you. I encourage you to message me about any sizing questions you might have; if you need more details or anything to help you with your decision. Keep in mind color varies widely between computer monitors. Please contact me immediately if there is any problem with your order. Customer satisfaction is my goal and all questions and concerns will be addressed immediately. Refunds or exchanges are accepted within 10 DAYS of purchase. Returned items should be in new, unworn condition. Please contact me prior to the return to see if we can work out the issue. Please note that "chose your color" tanks cannot be exchanged or refunded. They are FINAL SALE. All shipping fees to return the item(s) are the sole responsibility of the buyer. All shipping fees for exchanges of item(s) for international customer will also the responsibility of the buyer.
Everything in my shop is hand dyed by me in small lots. Due to the nature of hand-dyeing there may be some small variations in the fabric of your finished piece. Please keep in mind for future orders that colors may vary lot to lot. Though the dye has been washed out before being sent to you, there is a possibility the tanks could still bleed out for a couple additional washings so be certain to wash with like or dark colors.