The Art of Nelson's Policies
Thanks for visiting my shop! I hope it fills you with all kinds of tropical visions and the spirit of Aloha. Don’t see something you’d like or want a custom order? Just go ahead and send me a message – I might be able to make it for you! Questions? Contact me via message or nelsonmakesart at me dot com. For Deals, Sales, and More, follow me on Facebook: https://www.facebook.com/nelsonmakesart or Twitter: @NelsonMakesArt or Instagram: http://instagram.com/nelsonmakesart Please feel free to contact me if you have questions not answered within my shop policies.
Paypal and credit cards are welcome! PAYPAL You do not need a PayPal account to make a payment through PayPal. Upon checking out through Aftcra you are able to enter your credit card information into the PayPal website. Simply choose the option to pay by credit card instead of registering. PAYPAL ECHECK Payments made through PayPal e-check will be shipped as soon as the payment clears - this can delay your order up to seven days so please keep this in mind when choosing this option. CANCELLATIONS If you need to cancel your order, for any reason, please contact me ASAP. You will only be able to cancel an order before your item ships. Once your item has shipped this becomes a case of a returned item. Please see our return policies for more information. COUPON CODES Coupon Codes must be entered at time of purchase to receive promotional discounts. Discount codes mentioned in the ‘note to seller section,’ email, or Aftcra conversation either before or after purchase will not be honored. Please contact me at nelsonmakesart at me dot com if you need assistance in using coupon codes prior to purchasing items.
DOMESTIC SHIPPING Domestic items will be shipped either USPS First Class, USPS Priority Mail, or UPS Ground. Below you will find current specifics on how items ship: Midnight Surf Shooter Glasses : Ship USPS First Class All other Glassware and Original Art: UPS Ground Art Prints, Jewelry, and Greeting Cards: USPS First Class Other shipping services may be considered if you have a specific preference - please convo me. Average shipping for all these services (from the day the item ships unless otherwise noted) is currently: 1-2 weeks I try very hard to ship within the next day or two whenever humanly possible. I am not responsible for delays caused by either the USPS or UPS after your item ships. SHIPPING UPGRADES If you would like your item shipped Next Day or Air or otherwise, please convo for price. Not all items are available to ship Next Day or Air. INSURANCE I do not ship with insurance. If you would like insurance added to our order, please convo me prior to ordering to arrange this. INTERNATIONAL ORDERS I currently do not ship internationally. I’m considering it. You would you like an international order, please convo me and I'll see what I can do. SHIPPING TIME FRAME Packages will be shipped as noted by the ship by date given through Etsy. Please see above for the current shipping time frame. Tracking information will be sent to the buyer upon shipping if requested. ADDRESS Orders are shipped to the address on file with Etsy. We will not alter or change your address unless specified by the customer. We are not responsible for items shipped to addresses that are not current so please double check your information before placing your order. INCORRECT ADDRESS We ship to the exact address provided by the purchaser through Etsy. We are in no way responsible for items being mailed to the incorrect address. If an item is returned due to incorrect address information we will contact the buyer asap to obtain the correct address. Buyer will be responsible for all additional shipping charges. SHIPMENT TO A DIFFERENT ADDRESS If you would like to have your order shipped to a different address, please make a note with your order to whom and where I should send the item to or simply send me a message with the information. Wholesale Orders/Large Orders: Currently, I am not planning on doing wholesale orders. However, if you are interested, please send me a convo and let’s talk. SHIPPING TO A P.O. BOX If this item is shipping via UPS, then please note that some exceptions may apply, as noted directly from the UPS Website: "If a shipper should use a P.O. Box address, the recipient´s telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge." If you are going to be receiving your package via a P.O. Box and UPS Ground, then you must follow the following steps prior to purchasing your item: 1) Be ready to include your phone number with your order 2) Let me know in advance that you are using a P.O. Box. 3) I will need to add a surcharge to your order based on a 'UPS Address Correction Charge." The amount of this charge will be dependent on UPS' current fees If you order before contacting me, I will message you first to remind you of the issue, and I will then cancel your order. Once you have agreed to the surcharges and giving me your phone number for UPS purposes, then I will repost the item with the surcharge added to the item. Long story short: If you can somehow avoid having your item shipped to a PO Box, do it. It's cheaper, easier, and guarantees no problems with UPS. PROBLEMS WITH UPS OR USPS In case of any loss or damage by the USPS or UPS, I will work with you to give you any supporting documentation when you put in a claim and get your money refunded from the USPS or UPS. However, this is your responsibility to initiate as the purchaser and take the claim to the USPS or UPS. DELAYED OR LOST PACKAGES We are not responsible for delays caused by shipping services. We have no control over your package once it has shipped. Please use your tracking number or call UPS or the USPS to inquire about the status of your package if you have a question. We estimate delivery times as specified by UPS and can not be held responsible if your package encounters a delay. In the case of packages which are substantially delayed and/or ultimately lost refunds or replacements may be issued only after a Case has been opened and that the package in question has been determined as lost or otherwise undeliverable. These determinations can take up to six weeks or more depending on when they are opened (holiday season is especially slow). Once a determination of lost has been reached, an appropriate action (refund/replacement) will by taken on a case by case basis. While we understand that situations such as this are very frustrating, we cannot offer immediate resolution, i.e. cancel an order/refund/or replace items before a determination has been reached. DAMAGED PACKAGES We are not responsible for packages damaged during delivery. If your package has been damaged in some way please contact the shipping service (USPS or UPS) to file an official complaint. We pack our orders so that they arrive safely and cannot be held responsible for postal mishandling. ITEMS RETURNED TO NELSON MAKES ART! If a package is returned to Nelson Makes Art! for any reason (incorrect address, moved, unknown, etc.) the buyer will be contacted at once to arrange for the item to be shipped out again and submit payment for additional shipping charges. It is the buyers responsibility to respond to our emails/Etsy conversations. If buyer does not respond within eight weeks - the item(s) are re-inventoried and are no longer eligible for refund or fulfillment. The buyer may request a refund on Items which are on hold (during the 8 week window) and will be refunded for a full refund (minus original shipping.)
Refund & Exchange Policy
SATISFACTION GUARANTEED If you are unhappy with an item, please let me know ASAP. Our priority is to make sure that you're satisfied with every purchase you make with Nelson Makes Art! Should any problems arise please know that I am more than willing to work with you to find a resolution. We work under the policy of Satisfaction Guaranteed. Upon receipt of your package, if there is any problem or anything amiss, please contact us ASAP via email at nelsonmakesart [!at] me.com or message me within seven days of receiving your package. I pride myself on customer service and will work with you so that you are satisfied with your experience with me. I accept both refunds and exchanges, so please do not hesitate to contact me within seven days of receiving your package. Contact me any time at nelsonmakesart [!at] me.com or via Aftcra message. You must contact me prior to mailing any return/exchange to receive a return authorization - all packages which are not authorized will be refused. Any additional fees/duties/vats/shipping expenses will be at the buyer’s expense. ISSUES REGARDING QUALITY OF MATERIALS OR WORKMANSHIP If there is a problem with your order in any way, please contact me first. Please take photos of any issues or problems you might have. I make and inspect all of my products thoroughly before shipping. I cannot issue a refund or credit without photographic proof of workmanship/material defects. No restocking fees will be incurred if the return/exchange is due to manufacturing errors. An important note about all items purchased from Nelson Makes Art! All glassware is one of a kind. There are no mirror duplications or prints. Each glass is hand-painted with the intent of making every one different in some way. This means your glasses may seem remarkably different from a set purchased by someone else, or they may seem similar. However, as they are art, my core intent to provide you with one-of-a-kind, quality art glassware. REFUND TIME FRAME Once shipped, if there is a problem, you have 7 days NO EXCEPTIONS from the date you receive the item to contact me via email or Aftcra message. If you are unhappy with your purchase and wish to return your item, I will issue a full refund minus the original cost of shipping and any applicable restocking fees. You must contact me first as any packages sent without authorization will be refused. REFUNDS - ITEMS NOT ELIGIBLE Refunds will not be issued on discounted, sale, or discontinued items. Any items purchased during a store-wide sale, clearance, or special deal are FINAL SALE items and as such are not eligible for return. Items which have been discontinued and are noted as such in the description are also FINAL SALE and not eligible for return. NO exceptions. Items being returned need to be in ORIGINAL unused condition. You must include documentation relating to your order including Order Number and name of buyer. I cannot process returns if I do not have this information. Items returned without this information will be refused and returned to sender. General Note on Wear, Tear, and Care of glassware: My products are made from high quality materials and I recommend that glassware is always hand-washed in cold or warm water using only mild dishwashing detergents and then air-dried. My glassware is not considered dishwasher safe - placing painted glassware in a dishwasher may result in the paint chipping away in some places or entirely! Washing items in hot water or a dishwasher, drying items on hot, and washing too frequently may result in damage to the paint. The buyer is responsible for the care of their items - I assume no responsibility nor will refunds be issued for improper care, premature wear, or wear and tear over time. Items for return must be mailed back within 7 days of contacting us. Items must be received within 14 days of original delivery. Items returned after the 14 day return window will not be accepted. I will issue the refund after we have received and reviewed your return. You are responsible for paying return postage and any costs associated with your return. ***Non-defective items returned will incur a 15% restocking fee per each item returned - no exceptions. This fee will be subtracted from your refund total. As stated above restocking fees are not applicable if the return/exchange is due to customer documented manufacturing/workmanship errors. EXCHANGES If you wish to exchange your item for a different style, we can make arrangements to do so. Buyer is responsible for any and all shipping charges as well as any price differential in the case of an exchange. ACTIONS VOIDING REFUND DO NOT wash glassware in dishwashers (even top-rack dishwasher will void your refund), use harsh detergents, or otherwise alter an item before you are certain you intend to keep it. Doing any of the above listed voids any possible exchange or refund.
COPYRIGHT © 2012-2015 Nelson Makes Art! All materials, content, designs, patterns, fabric patterns, and forms contained within Nelson Makes Art! listings, products, and materials are the intellectual property of Nelson Makes Art! and may not be copied, reproduced, distributed or displayed without Nelson Makes Art's express written permission. Nelson Makes Art! is the property and copyright of Nelson Ruger and Nelson Makes Art!. Use of name without express written permission is prohibited. CUSTOMER SATISFACTION Our priority is to make sure that you're satisfied with every purchase you make with Nelson Makes Art! Should any problems arise please know that I am more than willing to work with you to find a resolution. Please contact me first and take a photograph if there are any issues with your order. All of my items are made in a smoke free / pet free studio to ensure your item is of the highest quality. COLOR ACCURACY I aim for as much accuracy as possible in photographing and portraying the colors of our items but colors may vary slightly from monitor to monitor, and from item to item. DIMENSIONS AND SIZING I always try to make sure that our items match their listed dimensions, however, due to the nature of my handmade business dimensions may vary from item to item. This alone will not be immediate grounds for refund/exchange. While we understand that generally items that differ from what is listed would normally be considered disingenuous - please note that we never knowingly sell items that do not match listed size or dimensions. That being said, I always do my very best to represent each product accurately in each description. SPECIAL NOTE ON GLASSWARE Please follow the care instructions included with your item. Otherwise, please hand wash items with a mild detergent in cool or warm water and lay flat to dry to maintain original colors and textures. Nelson Makes Art! offers neither warranty nor does it guarantee color fastness over the lifetime of the item. Warning – washing glassware in a dishwasher and heat drying will increase the likelihood of unnatural wear and fading - so please follow our care instructions. SENDING A GIFT If you would like to send an item as a gift, just let me know! We are more than happy to include a note/card from you to the recipient. Please let me know what you would like the note to say as well as the address is it will be shipped to. Also, in letting me know ahead of time the item is a gift, we will not include a receipt. FAQs: *DO YOU HAVE A WEBSITE?* - Yes! www.artofnelson.com *DO YOU HAVE AN E-MAIL ADDRESS?* - Yes! nelsonmakesart at me dot com *DO YOU HAVE A FACEBOOK PAGE?* - Yes! ww.facebook.com/nelsonmakesart *DO YOU HAVE A TWITTER PAGE?* - Yes! www.twitter.com/nelsonmakesart *DO YOU HAVE A INSTAGRAM ACCOUNT?* - Yes! www.instagram.com/nelsonmakesart - Generally speaking, this is my favorite account to post to. So be sure to check it regularly. I keep it interesting and filled with imagery that will fill you with daily required amount of 'wow'. *DO YOU OFFER VOLUME DISCOUNTS OR WHOLESALE?* - At the moment? No. If you're interested, convo me and let’s talk. For wholesale inquiries please contact me at nelsonmakesart@me. *ARE ALL OF YOUR ITEMS HANDMADE OR MADE IN THE USA?* - Yes! We proudly make every item we sell by hand and source our materials from U.S. suppliers. At all times, I do my best to not utilize foreign labor, factories, cut and sew shops, sweat shops, nor import materials or products from overseas. In some cases, though I will purchase from non-U.S. suppliers if I require a higher quality item. Know a U.S. supplier that can manage a high quality product I should be using? Email me at nelsonmakesart [!at] me.com. *I FAVORITED AN ITEM A YEAR, MONTH, DAY AGO - IT IS NOW SOLD OUT... Due to the handmade nature of my business my stock changes rapidly and regularly. Unless you see it in my shop, chances are that it is gone for good. So if you love something, buy sooner than later - do not delay! *I HAVE A BLOG, WEBSITE, TUMBLR, TWITTER, INSTAGRAM, ETC WOULD YOU LIKE TO SPONSOR, SEND ITEM FOR REVIEW, OR ADVERTISE WITH ME? - Generally no. I will occasionally take part in promotional giveaways etc., however, it is my policy that any product that we donate be given to a contest winner, subscriber, or follower - never kept by the sponsor, no exceptions. Thanks for visiting!
WEBSITE - www.artofnelson.com E-MAIL ADDRESS - nelsonmakesart at me dot com FACEBOOK PAGE - www.facebook.com/nelsonmakesart TWITTER - @nelsonmakesart INSTAGRAM - @nelsonmakesart TUMBLR - @nelsonmakesart