Howdy, thanks for visiting my store. Please find details of my policies and feel free to contact me if you have any questions.
Appendage uses PayPal as a payment processor which is a secure payment system and the world's premier electronic payment solution. We never see your credit card or bank account information. PayPal simply informs us you've paid and we ship your accessory. We also accept credit card payments.
I ship via USPS and all orders are given a tracking number. If you require a faster service please contact me and we can arrange a shipping upgrade. If you wish to request delivery confirmation or require a signature please contact me. These services cost extra. All countries import regulations differ and Appendage does not cover any import charges that may be incurred for international purchases. If you are concerned about this I suggest you contact your postal company before purchasing. All products have an expected shipping date quoted, please read information carefully, and you will receive a confirmation email once your product has shipped. If you have not received an email by the given date please contact me to ensure your product is on the way. If your order is urgent please contact me for a shipping upgrade. Please note shipping times to Australia and Asia can take at least a couple of weeks via first class mail. If you need your order sooner please contact me to discuss a shipping upgrade. Pre-Orders: Pre-orders are available on popular products that are currently out of stock. This enables you to reserve one from the new stock. If you have pre-ordered a product please be aware that shipping times given are estimated and are dependent on the arrival of raw materials. I work promptly to fulfill these orders once materials have arrived and orders are filled in turn.
Refund & Exchange Policy
Returns are accepted within 14 days of receiving the order, due to damaged goods, the wrong item or general dissatisfaction of the product. Return postage will be reimbursed by Appendage only on products that have been damaged due to shipping or if the wrong product has been sent. Other refunds will be discussed on an individual basis. All custom orders are non refundable. Please contact me before sending a return.
CUSTOM ORDERS: I am always happy to make a custom product to fit your needs perfectly. For a custom product in an existing fabric there are no extra charges, for example, a custom sized sleep mask. Custom colors may also be requested on orders over $90. There is also an additional $10 charge to cover costs of custom color fabrics. I ask for a 25% deposit before starting any custom order and this is deducted from the total cost. There will be a 2-3 week lead time on custom orders plus shipping. COUPON CODES: Coupon codes cannot be used towards a custom order or the purchase of gift cards. Coupon codes may only be used once and are redeemable at the checkout. If you have received a coupon code and it does not work please contact me. Pre-Orders: Pre-orders are available on popular products that are currently out of stock. This enables you to reserve one from the new stock.