Anna Harper's Policies
All packaging is recyclable, including mailing envelope. Orders ship with tracking and are fully Insured! Made to order and custom orders take some time to make before shipping, usually 2 weeks. Please contact me if you need it sooner!
I accept Paypal.
Made to order and custom orders take some time to make before shipping. Some items can be made quickly, so ask how long it will take, I maybe able to turn it around quick for you. Made to order items can take up to two week (10 business days). All items ship with tracking. All orders from stock will ship within 1-2 business days from the date of payment, via USPS. When possible stock orders ship same day. When shipping internationally, customs can delay packages. If you receive an item that has shipping damage, please let us know right away so we can help you get a refund or a replacement is a timely manner.
Refund & Exchange Policy
Craftsmanship is guaranteed for one year with normal use and careful storage. If you are not satisfied, you can return your order within 14 days of delivery. Items must be packed in its original packing, as delivered not damaged and not used. You may try the item on to see if it fits and it is comfortable for you to wear, but keep in mind if there are signs of wear, like deep scratches, the item may not be returned. Purchase price is refunded, minus shipping. To proceed with the return, please contact us and explain your situation and provide tracking information on your return. You will receive the refund via Paypal or Etsy, depending on what site you purchased from, it usually takes 3-7 business days after I initiate the refund on my end. Paypal sometimes issues the refund same day. Please note that Oxidized Rings (the black color) will fade away with time due to hand washing. This is not a defect, it’s a feature of the rustic beauty and part of the design’s charm. It will not hurt the ring and it can always simply be oxidized again if you like. You can read more about how to care for your oxidized jewelry here: https://www.annaharper.com/how-to-care-for-oxidized-metal-jewelry-or-update-your-old-sterling-jewelry/ Items Not Eligible For Refunds Products that are damaged after shipping, visibly used or returned more than 14 days after delivery are not eligible for refunds. No refunds are given for custom made items.