Ana de Roux's Policies
Hi Welcome to my shop, you can see my policies here:
Quotes: After a request is submitted, a detailed quote will be sent via e-mail. The price quote will be valid for 30 days. If no response is received during that time, a new quote will be generated. Taxes will be charged for orders shipped to Texas. Deposit: A non-refundable deposit of $50 is required before we start working on any project. If the cost of the project is less than $50, the deposit is the total cost of the project. Full payment must be made after the customer has proofed their order prior to printing. No refunds will be given after payment has been received for an order. Payment is seen as an agreement for the completion of an order.
We make sure that the package being sent out to you is properly packed and clearly marked with your delivery details. All orders are sent via USPS Standard or Priority Mail. We are not liable for any damage or loss caused by third parties. We are extremely prompt. Once proofs are confirmed & payment is received your order will be completed and sent out to you ASAP. Current completion time on orders is approximately 10 days from the time proofs are confirmed and payment is received but it can take a few more days depending on availability of the supplies. Plus, please allow time for delivery. Shipping Internationally Shipping costs for all International orders are quoted via Priority Mail or Priority Express. Approximate time of delivery is 7 to 10 business days but it may be subject to delays due to Customs procedures. All items entering a foreign country are subject to Customs inspection and the assessment of duties and taxes in accordance with that country's national laws. If duties and taxes are assessed on an item mailed, they may be collected from the recipient prior to, or upon, delivery. Please note that we are not responsible for any charges Customs may asses.
Refund & Exchange Policy
PROOFS Digital proofs will be emailed for your approval before printing. You are allowed to make changes to your proofs 5 times. Further changes will incur a $25 fee each change there after. Once you have made sure that your stationery details are correct, you need to send an email with your approval. It is the customer’s responsibility to double check the spelling of places, names and other vital information on the stationery. If a mistake is found after approval, the customer is responsible for extra printing costs. CANCELLATIONS Canceling orders after proofs have been designed and emailed, will incur a $50 design setup fee. This is to cover the time being spent designing proofs, making changes and responding to e-mails. When canceling a rush order you will only be refunded 50% off the rush fee. Once your final payment has been received, production on your order will begin. Therefore, refunds cannot be given, regardless of cancellation of the event. In addition, quantities ordered can not be changed without incurring additional fees. All re-orders for invitations and stationery are subject to a handling charge of $35 or more to cover reordering supplies and printing.
RUSH ORDERS First, it is necessary for us to evaluate each rush request to see if we can accommodate it. This is determined by the complexity of the request, current stock of materials, and our current production schedule. If we can accommodate a rush order, the following fees will apply: ￼￼￼ ￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼￼$125 Rush Fee for orders shipped 7-10 business days after proof approval date. $75 Rush Fee for orders shipped 11-14 business days after proof approval date. Please note the following: 1. All orders are shipped via USPS Priority Mail. 2. Expedited shipping (anything other than USPS Priority Mail) if requested will incur additional fees. If you would like expedited shipping, we will provide you with a quote of the available options at the time you place your order. 3. Even for a rush order, we still require proof review and approval before we move into production. We are not responsible for time delays if you take more than 1 day to approve a proof and if final balance is not paid immediately after proof’s final approval.