American Craftsman 10's Policies
Embrace American Craftsmanship There’s a real nostalgia in returning to the time of the handmade products in America and there’s something truly special about knowing who made your product and also knowing that it was crafted by hand, rather than by machine in an overseas factory setting. In addition to our handmade items being meticulously crafted and high quality, there are so many other reasons that we believe in producing and selling handmade products from America. We believe in keeping jobs in America. We believe in rolling up our sleeves and putting in an honest day's work. We believe these handmade labor of love products can thrive in the world of the mass produced junk. Welcome to American Craftsman.
In all cases, payment must be received before the items will be shipped.
All orders are handmade; please allow 3-5 business days. I use USPS. If you are in the continental US and would like to have your package expedited, please contact me. I will do my best to answer any questions you have in a timely manner.
Refund & Exchange Policy
We want our customers to be happy! Returns within 14 days are eligible for a full refund (minus shipping). Please open and inspect your pieces upon receipt, and report any damage to me within 48 hours of receipt of your package. I will need a photo for insurance reasons, so please include that in your correspondence. I will replace any damaged work or provide a full refund, minus shipping. If you decide to return an item within 14 days you received it, you will get reimbursed as soon as it arrives back to our shop. You can also exchange the item for another and be credited or charged the difference, (depending on the price difference). Large or multiple orders may be subject to a 10% restocking fee.