Altered Oak's Policies
Shipping within 1-2 days for normal pieces and 2-4 days AFTER customer has approved of sketch of custom piece.
I I begin custom pieces after you have paid.
normal I ship priority or first class mail because I want you to get your piece as soon as possible.
Refund & Exchange Policy
No refunds or exchanges.
With custom orders I want to make sure that you are completely satisfied with the piece before I begin to burn it, so I will be in contact via email in order to send photos. I like to communicate with my customers and I want them to feel completely comfortable expressing what they want.