Alex Skye's Policies
Welcome to Alex Skye! We’re glad that you’ve stopped by. At Alex Skye, we love to make happy things. When I say “we”, I mean my daughter and I. She’s my inspiration for all that I create. These include blankets, hair accessories, baby towels, burp cloths. We take special care in what we create. And it makes us happy to do so. Many of our items are handmade and/or personalized, and as such takes us time from the ordering phase to the completed product. Each product listing will include an approximate creation time. Explore our shop and feel free to leave feedback.
Alex Ske accepts payment via Paypal. You can pay using a credit card, debit card, or direct bank transfer. Payment will need to post within three (3) business days before work is started on an item. If payment has not posted, the order will unfortunately need to be cancelled. If you want to cancel an order, you will need to do so within 12 hours of purchase. If any problem arises when paying, please contact us.
The timeframe to create each item varies and listed on each item’s page. We ship both domestically and internationally. Domestic: Shipping is average 5-7 days Shipped First Class via USPS Includes a tracking number at no extra cost Insurance is not provided, but you may purchase it International: Shipping is average 2-3 weeks Shipped First Class International via USPS Includes a tracking at no extra cost Insurance included Upgradeable to Priority Mail International at an additional cost Items may be subject to an additional fees required by your country, we cannot pay them. A Few Other Notes on Shipping: Combined shipping is an option. Please contact us (email@example.com) for additional details. Sorry, we cannot take responsibility on uninsured items or a delay in delivery of items via our carrier.
Refund & Exchange Policy
Depending upon your screen resolution, items may vary slightly in color from what you receive. If there is any problem with an item purchased from Alex Skye, please let us know. All ready-to-ship items are refundable if they are in their original condition. The item price minus the shipping costs will be refunded to the customer. The cost to ship an item back, will be the responsibility of the customer. Refunds will only be made via the manner in which the product was purchased. Personalized and custom made items are not refundable or exchangeable.
Many of our products (hair bows, blankets, burp cloths) allow you to select colors to create a product that fits your vision. There is no price increase for different color selections. If you want to add something additional to an item, the price may increase. If you are giving the item as a gift and want this shipped directly to them, please let us know.
We would LOVE to hear from you. Please feel free to contact us at firstname.lastname@example.org Have a GOOD DAY & a Happy Life.