Air Plants Among Us's Policies
Have peace of mind when purchasing from me. I am a little old fashioned and I aim to please.
Paypal, Money order, Check (Please be aware, if using money order or check, the check/money order must clear before I start making your product and before shipping your product
Items ship for free in the US using First class mail It may take 2-5 days depending on the days of the week. You may request Priority Mail at a cost. In cold areas, below 32 degrees, you may want to add a heat pack. It would be an additional $5 as they are heavy. If you wish to chance it and not purchase the heat pack in temps less then 32, I will not be responsible for the death of the plants and the 60 day health guarantee is voided. If you are unsure if you need a heat pack, please contact me. If I tell you that you do not need a heat pack, and plants do not make it, I will honor replacement plants.
Refund & Exchange Policy
REFUNDS OFFERED: IF YOUR ITEM BREAKS IN TRANSIT< PLEASE SEND A PICTURE OF THE BOX AND BROKEN ITEM (THIS DOES NOT HAPPEN OFTEN< BUT IT IS ALWAYS A POSSIBILITY) IF YOUR PLANT DIES WITHIN 60 DAYS OF PURCHASE, PLEASE SEND PICTURE SO THAT I CAN REPLACE WITHOUT COST. PLEASE BE HONEST. IF YOUR PLANT DIES AFTER THE 60 DAYS, UP TO A YEAR, YOU CAN GET A DISCOUNTED PRICE FOR REPLACEMENT OF PLANT/PLANTS. IF YOU ARE UNHAPPY WITH YOUR PRODUCT AND YOU WANT TO RETURN IT, PLEASE CONTACT ME WITHIN 7 DAYS AND RETURN FOR A FULL REFUND OF PRODUCT. YOU WILL PAY THE SHIPPING FEES BUT CONTACT ME AS I WILL TELL YOU THE BEST WAY TO RETURN. I AM AN EASY GOING PERSON, PLEASE CONTACT ME WITH ANY COMMENTS, ISSUES, CONCERNS.
REMEMBER, THERE IS A CHILD CHOKING HAZARD ON EVERYTHING I SELL. MY PRODUCTS ARE NOT TOYS. KEEP OUT OF REACH OF CHILDREN. KEEP PACKAGING AWAY FROM CHILDREN DUE TO SUFFORCATION RISK.
You can contact me at firstname.lastname@example.org any questions, comments or concerns.