a common silence's Policies
I will confirm receipt of your order within 24 hours and will ship your items within 1-2 business days (unless otherwise noted). Items are sent by regular mail unless stated otherwise on the listing. If you are in a rush, feel free contact me to upgrade to priority shipping. Please keep in mind that with regular and priority shipping, an arrival date is not guaranteed by the post office. If you need a guaranteed arrival date, please contact me and we can make arrangements. I use simple packaging and recycle shipping and packaging materials whenever possible. I do NOT pack cards in plastic sleeves, but use simple kraft paper made with 100% recycled material (which is also easily recyclable) and a natural twine made from nettles. There's too much plastic in the world and I'm doing my small part to reduce the amount of plastic choking our planet.
Refund & Exchange Policy
I want you to be happy with your experience- please contact me right away if you have any concerns about your purchase and I will do everything I can to ensure your satisfaction. Returns - I do allow returns and offer refunds. If you decide you do not want the item, please contact me within 7 business days of receipt for a refund on the purchase price. I will refund your purchase price as soon as I receive the returned item in its original condition. I apologize that the original and return shipping fees are non-refundable. Returns on custom work will be on a case-by-case basis. If the item is damaged upon receipt, please contact me within 7 business days of receipt for a replacement or a full refund (including shipping). We will make arrangements at that time, depending on the nature of the damage, mode of shipping, etc… Please note that you may need to retain the damaged item until a claim with the post office is complete.
I am happy to wrap your purchase and include a note if it is a gift - please include your request in the message to seller. Cards come wrapped simply in kraft paper made of 100% recycled materials (see above for more information).