Zoe Natural Creations's Policies
We accept payment by credit card (Visa/MasterCard/American Express/Discover), check, money order, or PayPal. There is a $35 fee for returned checks. To arrange credit card payment over the phone call (843) 830-5996. Orders may be revised or canceled within 24 hours from the time they are placed.
The entire order amount (including shipping costs) must be paid for in full before your order will ship. We generally ship orders by UPS Ground or USPS Priority, depending on the most cost efficient method—please note that the customer is responsible for all shipping charges. All orders are shipped from North Charleston, SC 29420. We do not allow pick ups at this time. We offer free local delivery on orders over $75.
Refund & Exchange Policy
Due to the handcrafted nature of our products we cannot offer a guaranteed return, exchange or refund policy. As everything is made by hand in small batches, there will be variations in the product. These variations contribute to the unique value and quality of our products. For this reason, we cannot accept returns due to variations in color, size, texture or scent. We attempt to represent our packaging accurately in our photos; however, containers are always subject to change due to discontinuation of supply. If your product arrives damaged please contact the shipping carrier ASAP.