Introduction

ALL ITEMS ARE MADE TO ORDER but will match our photos as closely as possible. We never substitute materials. We only use the materials listed for each item! However, please be aware that gemstones naturally vary in color, intensity, veining and pattern. Please note, all computer/device monitors are different and colors may vary from how it appears on your screen. Please select/provide your EXACT wrist measurement and I will add the appropriate amount to your bracelet so it will fit you perfectly. PLEASE DO NOT MEASURE YOUR BRACELETS. MEASURE YOUR WRIST.

Payment Policy

ZoeBird Designs accepts payment via PayPal. Please note that we cannot ship the item until payment has cleared. If payment is not received within three (3) days we will be forced to cancel the order.

Shipping Policy

ALL ITEMS ARE MADE TO ORDER. If for any reason you need to cancel your order, please do so within 24 hours - before we start making it. We do our best to ship orders within 1-3 days after payment has cleared, but this may vary depending on the number of orders we receive. (I will update this if lead time increases.) Please make sure your shipping address is full and correct before submitting an order. We will ship it via USPS to the address provided. We are not responsible for lost or returned orders due to incorrect address. U.S. ORDERS are sent via First Class Mail and have a tracking number. The delivery usually takes 3-5 business days. Once your order has shipped you will receive an email notification. At that point you can track the status through USPS. Each item is individually packaged in a recycled, kraft box and tied with a natural raffia ribbon and bow – ready to be given as a gift to the special recipient! We are happy to include a personal message for no extra charge. Please let us know what you want the message to be during Checkout. Each box is then protected with bubble wrap and packed in a padded envelope. Our mailing envelopes are bubble wrapped too, so your items don’t get damaged during transportation. We try to use recycled materials wherever we can.

Refund & Exchange Policy

If you are not satisfied with your order for any reason please contact us immediately upon receiving the item. We will do whatever we can to resolve the issue quickly. Refunds and exchanges are considered on case by case basis. Here are the conditions in order to make an exchange or return an item: 1. The jewelry should be in the same condition as you received it, unworn and in the original packaging. 2. We do not refund the shipping cost that you have already paid. Customer must pay all return shipping charges. 3. Returns are subject to a 10% restocking fee, if the product arrives in the condition mentioned in #1. 4. All returns/exchanges must be made within 3 days of when you receive the item. 5. The customer must pay the price difference between the exchanged product and the new product, as well as the shipping cost for the new product. 6. For returned orders, the refund will be issued ONLY after we receive the item(s) in the condition mentioned in #1 within 5 business days. Custom orders and custom sized bracelets are not subject to refunds and exchanges. However, please contact us if you are not satisfied with your purchase.

Other Policies

Custom orders are welcome! Please feel free to contact us with any questions or ideas for custom orders. Custom orders, pricing and shipping may vary depending on the request. Custom orders and custom sized bracelets are not subject to refunds and exchanges. However, please contact us if you are not satisfied with your purchase. FEEDBACK: If you are happy with your ZoeBird item, please leave a positive Review along with a 5 star rating. A satisfied customer is our top priority and your feedback is important to us. We are committed to maintaining a high standard of service to our customers. If you are not satisfied, please contact us prior to leaving any Neutral / Negative feedback. We will do everything possible to make you a satisfied customer. We are not happy unless you are!

Contact Information

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