Z Create Design's Policies
Introduction
We ship FAST! Most DIY Orders Ship Within 1-3 Days! *** PLEASE INCLUDE DATES NEEDED BY IN NOTE TO SELLER AT CHECKOUT OR WE CANNOT GUARANTEE A DELIVERY DATE *** { Lead times are approximate. If needed by a specific date, please let us know in the "note to seller" at checkout to ensure a timely delivery! }
Payment Policy
We accept payment through Paypal or by Credit Card. Add Multiple Items to your cart and the shipping will automatically combine!
Shipping Policy
Need it FAST? Most DIY Orders Ship Within 1-3 Days! When your order ships, you will receive a shipping notification with a tracking number via email. Most of our signs and props take 2-5 days to arrive after shipment (US). Orders ship after specified turnaround times. Transit times differ for international shipments. Please write the date needed or your wedding or event date in the "note to seller" at checkout. Send us a message if a rush is needed. Most of the time we are able to accommodate rush orders. We are not responsible for lost, stolen, or undelivered packages. Please check your shipping address when placing your order to make sure it is correct. Shipping insurance is not automatically added to your shipment. For tracking updates, please refer to your receipt and tracking number. If there is an issue with your shipment after it has left our facility, please contact the carrier. If rush shipping is needed, please let us know and/or choose a shipping upgrade at checkout and note the date needed in the "note to seller". Items ship after various specified turnaround times, check the individual listings. - - INTERNATIONAL CUSTOMERS - - International customers may have to pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. This calculator may help you estimate the taxes/duties on your order, however it is best to check with customs in your country: http://www.dutycalculator.com/ The time it takes for customs to sort your package and for your home country's mail system to deliver it to you is out of our hands. You are responsible to follow up on any lost or stolen packages. Please be sure to place your order ahead of time with this in mind! We CANNOT accept international RUSH orders.
Refund & Exchange Policy
- - RETURNS / EXCHANGES / CANCELLATIONS - - If there is any problem with your order or if you need to request a cancellation, please contact us ASAP by email at *** zcdcustomer@gmail.com *** so that our team can address the issue promptly. Our return policy lasts 3 days from DELIVERY DATE and the request must be prior to wedding or event date. Refunds will not include shipping charges to or from. Exchanges (if applicable) - We happily replace items if they are defective or damaged. No additional shipping will be charged in cases of damaged or defective products when sending a replacement. For CUSTOM ITEMS, CAKE TOPPERS & PHOTO PROPS, we cannot offer exchanges or returns unless the item was damaged or defective. In cases where a different color is desired, we will be happy to have you return the item to be exchanged or repainted in which the cost of return shipping and reshipping the item must be paid by the customer. A $15 repainting fee will be applied if applicable. Unfortunately, we can not offer refunds on orders where the lead times were not read before making your purchase. If the order has not yet shipped, please send me a message at *** zcdcustomer@gmail.com *** and we can discuss store credit or exchange options. If a customized or personalized item and has already entered the production cycle, we can not refund/exchange. Please read turnaround times on the product you are ordering. MOST DIY orders ship within 1-3 days, some ship same day. If a cancellation request is received after an order ships, we will send a refund when the item is returned and shipping charges will not be refunded. Please remember that we do not receive all messages right away due to the high volume of incoming messages, so requests may take 24+ hours to process M-F. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We will refund shipping fees only when a return is due to a mistake on our part or due to a defective product. Coupon codes cannot be applied to orders after purchase is made. - - COLORS AND COMPUTER MONITORS - - Because all computer monitors are calibrated differently, returns based on color are not accepted.
Other Policies
If you have ALREADY placed an order and need to make a change, request a rush, or add information to the order, please send us an email at zcdcustomer@gmail.com for assistance on orders already placed. Customer service inquiries are answered in the order that they are received M-F 9am-3pm. We strive to make sure you are 100% happy with your order. If you absolutely love your item, leave us some POSITIVE feedback! If there is any problem with your order, please contact us ASAP by email at *** zcdcustomer@gmail.com *** so that we can resolve the issue for you before leaving us feedback. We can remedy the situation quickly and completely and there should never be a reason to leave a negative review. We are happy to send SAMPLES for the press! Please contact us for information on press samples, information and requests! WEDDING PLANNERS - Ask about our vendor program! We accept custom item requests. Whether you would like a quantity of table numbers different than those listed or have a custom design idea, we are happy to work with you on your special project. Almost everything we sell is available in "DIY" or Do-It-Yourself. Choose "UNPAINTED/DIY" to add to your cart at checkout and you'll receive the unassembled/unpainted kit(s) with a set of instructions. Recruit your bridesmaids for a fun wedding craft! (assembly only required on items with bases, i.e. table numbers, initial sets and Mr & Mrs sets on bases). Our products make great gifts for brides-to-be. Bridesmaids, mothers of the bride, grooms, and friends and family can find unique gifts for the happy couple in our store. Gift them with a beautiful handmade initial set or a lovely ampersand prop to use at their wedding and then place on their mantle after the wedding - just one great idea of many! Our ampersands, Save the Date signs, wooden name plaques and letter cutouts also make great guestbook alternatives. Have your guests sign them with fun metallic markers or chalkboard style markers and they make a wonderful keepsake after the wedding.
Contact Information
zcdcustomer@gmail.com