Your Personal Engravers 's Policies
**** Payment Methods **** Payment Methods are Visa, MasterCard, Amex, Discover, Cash, and PayPal. **** Discounts and Promotional Events **** Discount codes must be entered at the time of purchase. You cannot cancel an order to go back and re-order, should there be a sale at another time. At our Promotional Events we discount all of our items up to 20% off. It would benefit you to go to the event for a cheaper cost. If you were at an event, and choose to wait to order, you will NOT get the promotional discount. Promotional discounts are Only good for the event. We do NOT price match with anyone. **** Package Deals **** When you order 4 or more items I combine them into a package deal. Package deals are discounted allowing you to save more money. Discounts are calculated per what it is that is being ordered. This is an amazing deal so that Brides can get everything that they want from decorations, to bridal gifts, to party favors for your guests, and everything in-between. Please verify that you do want the package deal so that way you can receive the discounts. **** Taxes **** If you live in Arizona, you will be charged sales tax of 9.1%
**** Shipping **** USA Shipping is USPS. We DO NOT provide a tracking number. DO NOT provide insurance coverage. Should you have a large order and want the choose FedEx, please e-mail us so we can discuss the change in cost. Due to the fragile nature of our products insurance is available and we encourage selecting the insurance option as we are not responsible for lost or damaged packages. In the event that your package or the contents of the package are damaged we cannot replace your items free of charge. We are not responsible for ordering mistakes or dissatisfaction with any of your choices. Please refer to our Verify your Shipping Address Section for more information. Should you want the additional insurance coverage; you will pay for the additional fee. Should you want tracking information, you will pay for the additional fee. This will be done by creating a custom order. Please note, we have no control over weather delays, Federal Holidays, or shipping damages. Shipping days do NOT include Saturdays, Sundays, or Federal Holidays. Once the item has left our shop, we are not responsible for it. We package all items with excessive packing materials to have amazing protection of your item(s). A photo is taken before the item is sent to verify it was in perfect condition upon leaving our shop. You must be very careful with your item(s) and hold them by the point that is inserted in the cake. Handling the items not as instructed will result in possible breakage, especially with fine detailed items. All inquiries on delivery can be discussed via message. In the event the item is damaged upon shipping, please contact us with a picture of the broken item and we will send a new one out. By purchasing from our store it means you have read and understand what our products and policies are. Please take care when ordering and consider all sales final. **** Verify your Shipping Address **** Please verify that your shipping address is CURRENT upon purchasing of your item(s). Should you have a previous address or previous work address; your order will be shipped back to us after 10 business days of being at the post office. To avoid this delay in receiving your product, please make sure the address is current. This also applies if you are using a family member or friends address to ship to and their name is not listed on the ship to; the post office will ship your package back. Please use that person’s name if the item is being shipped to a family members or friends house for proper delivery. PLEASE NOTE: If you do NOT verify the address as being current; and the package is shipped back, there will be a delay in receiving your item and you will be charged a $10 re-shipping fee to ship your package back out to the current address. This fee is to pay for the shipping cost to send the item back out in the mail to the correct address. We will not ship the replacement item to the current address until this fee is paid for. Please email us if you have any questions pertaining to how to verify your address and what the process is if your package is shipped to the incorrect address provided. We are happy to assist you with your questions. **** Filing a Claim on an Order that shows as Delivered **** If an order is shipped out, tracking shows Delivered and customer states they did not receive the order; please verify the address. If the address is correct and customer still states they did not receive their item; we will file a claim at the post office. A claim takes up to 72 hours for the post office to investigate the shipment. We will wait to ship out another item, until the claim is investigated. Please check your community mailbox for the package. Please check to see if the post office has left a note for the package to be picked up at the post office. Please ask anyone who lives in your home, family members who may have stopped by, friends who might have picked the package up or your neighbors if they collected the package. There have been several times an item shows as delivered and someone picked the package up for the customer. If you have done all of the above and the package is still not accounted for; please contact us and let us know. We will figure out what to do to get your item to you. If you request a signature required, and you are not home at the time the package is attempted for delivery; it will be sent back to the post office for pick up. If the package is not picked up, it will be sent back to us. Please make sure to pick your package up if you are not home for the signature required. If at any time you have any questions, please contact us and we are more than happy to find a resolution. **** Rush Orders **** Rush orders is automatically an additional $35.00. You are responsible for paying for the rush shipping cost. A rush order shipping is $30 w/ insurance included. Rush orders are NOT an ever night or express shipping. These are for 2-3 day delivery. Should you want overnight or express, you will pay the cost of shipping. If that is the case, please e-mail us so we can discuss what your arrangements will be for overnight. Payment MUST BE PAID IN FULL to send out overnight. ****International Shipping**** International orders are shipped USPS. Please contact us BEFORE you place your order so we can find out pricing and create a custom listing to include the price we discussed. Must be PAID IN FULL in order to ship. We are NOT responsible for any/all taxes that may be incurred in customs; the customer must pay ALL of these fees. We are NOT responsible lost, damaged, or delayed packages. Please refer to our File a Claim section for more information. All Sales are Final.
Refund & Exchange Policy
**** Customer Responsibility **** It is the customer’s responsibility to make sure there is enough time for the order to be custom make and shipped (see shipping policy). Orders will be shipped to the shipping address provided by the customer; we are not responsible for shipping address errors that are made by the customer. We are not responsible for incorrect spelling, incorrect dates; for the customer submit the order and proofs them. By purchasing the order you understand what our policies are and I understand there are NO returns. Please e-mail us firstname.lastname@example.org should you have questions. We strive for the best customer service and will always be here to help. ****Cancellation**** In the event of a cancellation, we do NOT offer a refund. This is because time, materials, and it being custom orders we cannot re-sell any item. You have plenty of time to verify the order is correct and it is what you want. You may not cancel the order and re-order should there be a sale. All sales are final. **** Refund **** We do not offer a refund. Please refer to our shipping policy. Please contact us should you damaged your item and want to purchase a replacement. We are willing to give a discount to you for a re-order of damaged item. This must be approved and must be fully explained what happened in e-mail. Should you still demand a refund, we will contact Aftcra customer service to seek out additional support.
**** Creating your Custom Order **** Your Personal Engravers, LLC offers creative services to custom design an item of your choice. We ask you “Click” the Custom Order Button to begin your request. Please include as much information as you can about your design needs. If you are wanting a cake topper, please be descriptive on what style dress, hair, age of kids, breed of pet, specific wording, names, date, type of font you wish to use such as Print, Cursive, Bold, etc. If you had a picture of your family, we can really get the details off of that, or if you had an image you wish to use, please provide a picture and we can make it come to life. The same applies to Super Hero’s, TV/Movie Characters, Music Artists, cartoons, or any creative idea you may have, we are happy to create samples. Please know we take the design process very seriously and will make several samples for you to choose from. You are welcome to make changes during the design process; and once you pick your final design; we will send a final proof, that you approve. This proof becomes the photo shown in the custom listing in your purchase. Depending on what your request is, if it is a change to an existing topper, or a new design; we will let you know the charge for the customizing before proofs are sent over. Please be as detailed as possible so your samples are what you want. We will ask questions and create the perfect item for you. PLEASE NOTE: If you want to make changes to the Final Proof, it MUST be done BEFORE your custom listing is created. Once we create your listing, laser your item out and it is delivered; we do NOT allow changes to be made. If you receive your item and decide you want to make a change; there is a $40 Replacement Fee you will be invoiced. You will NOT receive your revised topper until this Fee is paid in full. Again, this ONLY applies if you have approved the final proof, you have received your order and you choose to make a change after it is delivered. The Fee covers the cost of the material to remake the item and re-ship it out. Please email us if you have any questions about anything pertaining to creating a custom order. We are happy to assist you with your questions. Our designs we create are NOT to be taken and used by another laser company. If you do NOT want to purchase any of the designs, we will laser your designs out and offer to sell to customers. If one of our designs are taken to another laser company and they sell their product with our design; Etsy Support will be contacted for using our designs without our permission and that store will be contacted to remove it from their store. We spend a lot of time doing custom designs for our customers and we are happy to work with you with the design and see what we can do met your financial needs. We do NOT use other people’s designs, and we do NOT want to see our designs being used by another store, after all the time spent on creating them. If you have any questions, please let us know. Please know we are happy to work with our customers and discuss financial restrictions; should it apply. We want our customers to get what they want, for excellent quality of product and be affordable. **** Adding a BASE **** In our listings we offer several options for our customers. We use different material as well as offer a Base per material. This will be located in the “Options” section and will read Base. A Base is a $10 Fee is already applied to the cost that lists with Base. A Base is an alternative we offer to customers who do NOT want inserts that go directly into the cake. A Base allows the topper to be Free Standing on the cake and can be used for display after the wedding. If for any reason you DO NOT see the Base Option, please contact us and we will create a custom listing with the base fee. A Base can be any shape you want, and the topper is simply inserted into the base for free standing. We allow our customers to personalize their base with engraved wording. Please provide the EXACT wording you want, please double check your spelling, and we will provide you samples of the base. If you have a font you want to use to match your wedding, please let us know the name of the font, or let us know if you want to use Print, Cursive, Bold, etc. We will provide font samples per your request. Once you approve the Base with the wording, we will send you’re a final proof. Should you want an acrylic cake topper and want a base with engraved wording; we add a color fill in the engraved words, so they can be seen against the acrylic. Please let us know what COLOR you want the words to shows. The color will be shown in the final proof. Acrylic color fills in engraved wordings take a full 48 hours to properly dry and be allowed to be packaged up for shipping. Please keep this in mind when placing your order and the timeframe you need your order by. If you are using WOOD as the material, we DO NOT add a color fill in the engraved words because the laser engraves the wood directly and the words will show as dark brown. **** Confirming the Size of your Cake Topper **** Your Personal Engravers, LLC lists sizes with each topper, that traditionally fit a standard 6in to 8in cake. The larger the cake topper details, the bigger that topper will be and would fit an 8in cake. Smaller cake toppers with less details, are listed for a 6in cake. Please know if you wish to make the cake topper bigger or smaller, please let us know. You can list this information in the purchase notes, or send us an email. Please be aware the bigger a topper is, the taller the topper will be. Just the same if you make it smaller, the shorter the topper will be. There are some toppers that have small details to laser out and the smaller we make them, the more fragile the topper is. An example of this would be a Tree style cake topper. The branches are small and if you want the topper smaller, please notes those details will become Very fragile. We are happy to discuss these details on the topper you wish to get and make sure it fits the cake its going on. Every topper is custom lasered out upon ordering and we make sure the fit every cake they are going on. PLEASE NOTE: Please make sure you order the size to fit the cake you want for your event. If you are unsure of the size, we are happy to help determine what size topper you need. It is also helpful to contact your bakery and get exact measurements. If you have not picked out the cake upon ordering the topper, please let us know how many people will be attending your event and we can determine what size in horizontal inches you would need for the topper. If you have purchased the topper, and it was Delivered; and you choose a different size cake and need a new size topper; we ask you please email us, call us 623-340-4594, and we can discuss what size you need. There will be a $30 fee for replacing the topper for a different size; after your original topper has been delivered. Should this apply to your circumstances, we are happy to work with you. If you changed cakes BEFORE your topper has been shipped out, please send us a message and we can change the size before it is shipped out. If the size is over 2in horizontal bigger than the original size, there is a $5 fee. This is for toppers anyone wants over 8.5in horizontal length. If you have any questions, please let us know and we are more than happy to help. Email your hi-res photo(s) AS AN ATTACHMENT to: email@example.com. These pictures need to be 300 pixels and needs to be a clean picture. All pictures Must be an attachment especially for converting. If it is a picture put into the e-mail body, it will not be converted. Vector images are the number one picture I can work with, should you have one. I do have hundreds of thousands of images, should you want something very specific. I have a bamboo tablet that I draw my toppers with so should you just have an idea of what you want, I can draw it so that it can be converted. Please send these prior to placing your order. Upon ordering, turnaround time is approx. 2-3 weeks once you have approved your proof. You will receive an e-mail stating your order was shipped. Make sure if you are ordering internationally that you allow enough time for customs. Rush orders must be paid in full and customer is responsible for shipping (see above). If you have an order that is a package deal, it will take longer 3-4 weeks, depending on what you order. It is best to place your order a good 2 months before your event, so that you can have peace of mind.
Please feel free to contact us with any questions or for assistance with an order. 623-340-4594 Please leave a message if we are with a customer or on the other line. We will return calls in the order they are received. firstname.lastname@example.org Here is our email, please feel free to send us an email, as well as to attach pictures you wish for us to use, or refer to for your current order; as well as for creating a custom order. We are on facebook at yourpersonalengravers/facebook We are on Instagram at yourpersonalengravercole We are on Twitter at @PersonalEngrave Feel free to send us any direct messages as well as to call us with any of your questions or needs. We look forward to working with you and are excited to see what we bring to life by engraving!