Willow River 3's Policies
Please review our Shop Policies, below. If you have any additional questions, please feel free to contact us through the email noted below. We like our customers to feel comfortable shopping with us, so contact us on policy questions, or if you have any questions on certain products. Happy Shopping!
Payments must clear before we will ship your order. If the payment doesn’t clear, I will cancel the order If you decide to cancel your order, please contact me within 24 hours of your purchase. You will receive a full refund. Any other cancellations will not be refunded.
We ship with USPS First Class, with Tracking. We ship only within the USA. Shipping occurs Monday - Thursday, and in some cases Friday & Saturday. **Payment must be cleared prior to shipping; No exceptions Please contact me if you need faster shipping; we can use USPS Priority with an additional charge of $4.00 per package in addition to regular shipping cost. We ship within 3 days of receipt of payment on your order, unless otherwise noted. Rush Product Options: If you would like to receive any of my products sooner than the 3 day lead time period, please email me at Willowriver3@aol.com. Rush orders cannot be guaranteed, but depending on current work load, we will see what we can accommodate.
Refund & Exchange Policy
Refunds and exchanges will ONLY be processed within 30 days of the date of purchase. You will need the original transaction number, or packing slip. **Items must be returned in their original condition in order for a refund or exchange to be processed, less shipping. In the unlikely case that damage occurs during shipment, please return the entire package in order to receive a full refund or process an exchange. If damage occurs during delivery, I will be happy to try and attempt to recreate the original piece. However, many of my pieces are one of a kind and recreating may not be possible.
We try to show our pieces in varied lighting. Our light here in SW Colorado is quite bright, which reflects and casts shadows off our bright silver pieces. If you have questions on products, please always feel free to contact me at: Willowriver3@aol.com
Please do not hesitate to contact me with any questions at Willowriver3@aol.com