Introduction

Please allow up to 3 business days for your item to ship if it is a completed item. If you are purchasing a custom made or made to order piece, please allow up to 2 weeks for me to make your creation (depending on my current open orders). Time periods and prices will be negotiated prior to creation if it is a custom piece. If you have any questions or concerns, please ask me and i will be happy to answer.

Payment Policy

I accept paypal. All items must be paid for prior to shipment.

Shipping Policy

I use USPS first class to ship all jewelry items. Shipping information will be provided to the buyer upon receipt of payment and shipment. All items will be shipped within 3-5 business days from receipt of payment, unless otherwise specified in listing.

Refund & Exchange Policy

Returns: My art and jewelry are described as accurately as possible and photographs are as accurate as possible. Variations are possible and colors vary from one computer to another. Depending on lighting it is almost impossible for the painting/jewelry to look exactly the same on every computer as it will once you receive it. Returns are accepted if the piece(es) arrives damaged, or in the case of accidental errors in my listing descriptions. I try to work with every customer to resolve any issues, but when no solutions may be available my return policy is unconditional. Please note: Returns must be sent out with tracking/delivery confirmation within 14 days of receipt. A refund or credit will be issued upon receipt of the returned item(s). Postage/shipping must be paid for by buyer on all returns. Exchanges: You can exchange your item with no questions asked. Any item you receive as a gift or purchase from me may be exchanged for a similar sized/valued item that is available in my shop, just e-mail me upon receiving and I will help you with the process. Postage/shipping must be paid for by buyer on all exchanged items. Please note: I am not responsible for the customer not reading the information provided. Please ask before purchasing if you have any doubt about what you are buying or need clarification. I am more than happy to assist you with anything you may need.

Contact Information

If you have any questions at all, my email address is: shu_theartist@yahoo.com

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