Whimsy by Kelly's Policies
Welcome to Whimsy by Kelly! Thank you for visiting my shop, if you don't see anything you like, I'd be happy to create something JUST FOR YOU!
Payment must be made at time of order for all listings. I am willing to do a layaway "Payment plan" for custom orders but you must convo me to discuss. There is a $5 fee to cover my addition listing fees and admin costs. Payments can be spread out over as long as you like but work will not start until 50% is made and order will not ship until paid in full. Refunds on layaways will be all monies paid (minus $5 admin fee) up until work starts. Once work has started refunds will be on a case by case basis depending on the ability to resell the item.
Shipments will be made between 1-2 weeks depending on item. (Shoes must be created in your unique size!) In stock items that do not require sizing will ship within 1-3 days. Items will usually be shipped via priority mail. Barstools require different delivery methods depending on location. Customers with shipping addresses outside of the US are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. I am not legally allowed to pay these fees for you.
Refund & Exchange Policy
I carefully pack your items to protect them on their journey from my studio to your hands! All items come from a smoke and pet free location. I ship with insurance and if for some reason an item is damaged, please contact me within 7 days and I will replace or refund based on information received. Paperwork must be completed on your end as well. It is my goal that you be 100% satisfied with your purchase. If for any reason you are not happy, please contact me within 7 days of receipt. I will be happy to work with you to make it right! Custom orders are non-refundable. Please be aware Converse size differently, so if you are ordering custom Converse, please verify your size. In the case of a return or exchange, all shipping costs are non-refundable and are the responsibility of the buyer unless the problem is my error, in which case I will refund you any shipping charges you may incur. Refunds may take 7-10 days to appear in your account depending on the policies of your financial institution.
I am always interested in working with you to create something unique and special! Don't hesitate to ask!
www.whimsybykelly.com 716-775-7770 email: WhimsybyKelly@gmail.com Facebook: https://www.facebook.com/WhimsyByKelly Instagram: https://instagram.com/whimsybykelly/ Twitter @whimsybykelly