Whimsical House's Policies
Hello...... Whimsicalhouse edit.
I accept All major credit cards through Paypal. Payment is due at time of purchase. Paypal is a secure and encrypted payment provider, and your privacy is protected by Paypal's SSL technology. Please note that you do NOT need a PayPal account to use PayPal. You can pay directly through PayPal with your credit or debit card.
will ship your purchase via US priority mail with delivery confirmation which includes insurance. I package each piece with the best care for shipping. I use bubble wrap, paper, peanuts, and sometimes I double box. Shipping prices include handling, shipping materials, Insurance, packing materials, etc. When the item has shipped, I will provide you with a tracking #. You then can go to the USPS website to track it's progress. Upon checking this you find the item will arrive when you are not home then you will need to call your local PO to arrange for them to hold the package there so you can pick it up (or make other arrangements) thus preventing the package from being stolen off your porch. I Am Not responsible for thefts. A theft is sad as we are both out money & merchandise.
Refund & Exchange Policy
he Easiest refunds are before we ship. ALL SALES ARE FINAL, and non-refundable. Please ask questions prior to ordering. If the item is damage during transit, please notify me within two days of reviving the item. I will replace the item. For replacement, I will need proof that the item was damaged. There is a lot that goes into manufacturing each piece. The labor is intensive and most of the products take well over one week to manufacture. We do not except returns, however, if you are not satisfied, please contact us within 5 days of receiving your order and we'll do our very best to make you happy! If you are unhappy with a product send a detailed description of the problem via email at Whimsicalhousellc @ gmail.com and we can negotiate a refund or exchange. Feel free to contact us at Whimsicalhousellc@ gmail.com All of my items are handmade. Slight, imperfections provide considerable charm and character to each piece. I will try to accurately describe each item.
Please note that colors can vary from originals depending on computer monitor’s settings!